Accessibility Statement

This Accessibility Statement covers www.cambscommunityservices.nhs.uk

This website is run by Cambridgeshire Community Services NHS Trust. We are a Public Sector Body and answerable to the Equality and Human Rights Commission (EHRC). It is responsible for making sure that we comply with the latest law related to public sector websites. Therefore, Cambridgeshire Community Services Trust is committed to making our website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this site?

This website is being replaced with a new website system that launched in September 2023. Transition plan outlined below.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 Level AA due to the exemptions the non-compliances and exemptions listed here:

Non-accessible content

The content that is not accessible is listed below together with an explanation and reference to the relevant WCAG section.

Non-compliance with the accessibility regulations

1.1.1 Non-text content - some older pages include images and maps without text alternatives, which means some content is not available when using assistive technology
1.4.3 Contrast - some pages include coloured without sufficient colour contrast, making content not accessible to all users.
1.4.5 Images of text - some older pages include images of text, as infographics or tiles, which means some content is not available when using assistive technology.
1.4.10 Reflow - some pages are not on a responsive page template which means when zoomed in on small screens content does not fit the page webpage correctly.
2.1.1 Keyboard - links in the secondary navigation bar "in this section" are not accessible people using keyboard navigation.
2.4.1 Bypass Blocks - not all pages have a mechanism to bypass block of content that are repeated
2.4.3 Focus order - at 200% zoom keyboard navigation tabs out of the opened menu into page content making it not accessible people using keyboard navigation.
2.4.4 WCAG 2.4.4 Link Purpose and WCAG 4.1.2 Name, Role, Value - some pages contain links without discernible text or that their purpose is easily identified from the link address.
2.4.7 Focus visible - keyboard focus is not visible after tabbing from the magnifying glass at the top of the webpage.

PDFS - related to service provision

1.1.1 Non-text content - some pages include images without text alternatives, which means some content is not available when using assistive technology.
1.3.1 Info and relationships - the structure of the content is not always available to assistive technology, which makes the content difficult to understand and navigate for users when using assistive technology.
1.3.2 Meaningful sequence - the reading order of the content is not always logical, which means some content does not make sense when using assistive technology.
1.4.5 Images of text - some legacy PDFs include images of text, or designed as infographics.
2.4.2 Page titled - some PDFs have page titles missing in the settings of the document.

For documents such as patient leaflets these are all available in multiple formats to fit any users need as explained on the leaflets. We are currently in a programme of converting leaflets into web page information and transferring information across to our new website system.

Non-accessible Content - content is not within the scope of the applicable legislation'

If you cannot see very well and use a screen reader to help you, some of our older versions of PDF and Word documents published before September 2018 cannot be read by a screen reader. Providing they are not essential (in relation to our services) they are exempt.
If you cannot see very well, some of our older animations published before September 2018 do not include voiceovers. Even though these are exempt, we are working to ensure highly watched videos have voiceovers added.
If you cannot hear very well, some of our older videos (that include speech) published before September 2018 do not have captions to tell you what is being said. Even these are exempt, we are working to ensure highly watched videos have captions added.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email ccs.communications@nhs.net

We’ll consider your request and get back to you in within 48 hours.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email ccs.communications@nhs.net

Preparation of this accessibility statement

This statement was prepared on 28 August 2023 and will be reviewed in August 2024. This site was tested using a combination of ReciteMe accessibility checker and Silktide in 2021.Content was selected to ensure a good representation of different pages.

Due to the numerous fixes required and the age of the website system, many changes could not be applied within reasonable effort. Therefore this website is being decommissioned and will be replaced. This website will not be retested as a result.

The new website system went live from September 2023. A new accessibility statement is available and awaiting external testing. Over the next 24 months all the content from this website will be transferred across to the new website system.

Transition plan

Cambridgeshire and Peterborough CYP - complete - https://www.cambspborochildrenshealth.nhs.uk/

New Bedfordshire and Luton CYP website – under construction – will take the information on https://www.cambscommunityservices.nhs.uk/Bedfordshire and https://www.cambscommunityservices.nhs.uk/luton/childrens

New Bedfordshire and Luton Adults website - will take the information on https://www.cambscommunityservices.nhs.uk/luton/adults and Adults' services (cambscommunityservices.nhs.uk)

New CCS NHS Trust website – will decommission this site that is currently live and be replaced by a new CCS NHS Trust site taking any remaining

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).