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Coronavirus Guidance

We know that this is a really difficult time for everybody. Covid-19 is changing the way we live our lives and people may feel worried about the virus and their own, or their loved ones’, access to services.

For the latest update on Covid-19 please visit www.gov.uk/coronavirus .

For the latest health advice please visit www.nhs.uk.

If you need help, NHS 111 has an online coronavirus service that will tell you what to do next.

Information on test and tracing in alternative formats is available at the foot of this page

Information on staying alert in a range of languages is available at the foot of this page

RESTORING OUR SERVICES

We are now planning for the restoration of our services. However, whilst the government is taking steps to ease the country out of lockdown, we are still in a pandemic. Our priority in restoring services is to ensure the safety of our staff and our patients/service users, so we will continue to deliver our high quality services virtually where this is the safest way to do so or face to face using the appropriate personal protective equipment.  This will ensure everyone's safety is maintained.

The Trust has undertaken risk assessments of each of our premises in line with national guidance to support our staff work safely and deliver safe services during the Covid-19 pandemic. Copies of these risk assessments are available on request to markrobbins@nhs.net.

We will continue to review our approach as any new national guidance is issued

Face coverings

All visitors, patients and service users must wear a face covering when visiting any of our premises, and will need to comply with social distancing, hand-washing and other infection control instructions to protect us all. Further information on wearing face coverings is below:

  • People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.

  • You will need to wear a face covering when you come to our services as a visitor or patient.

  • Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

  • We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to your appointment, please see a member of staff on arrival and we will provide you with one.

  • If you are currently shielding and have been provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, we will provide you with one on arrival if you wish.

  • We would advise that generally children over the age of 3 should be encouraged to wear a face covering. We recognise that young children and older children with special needs may not tolerate a face covering and our staff will undertake and document individual risk assessments to ensure your child’s clinical needs are met where this is the case.

  • For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival. Individual risk assessments will be undertaken and documented where required; for example, patients with mental health and learning disabilities.         

  • If you are deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you.

  • All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to the face coverings while in our health care settings.

Thank you for your patience and understanding during these challenging times. 

Test and Trace service – information in alternative formats

Stay Alert Stay Safe – translated material

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