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  • Staff rate NHS community Trust best in the country

    by Sarah Turner | Feb 18, 2020

    Staff from Cambridgeshire Community Services NHS Trust, which delivers services across Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk, have rated the Trust the best in the country.

    Matthew Winn, Chief Executive explained:

    “Today, the 2019 national NHS staff survey results have been published.  For the fourth year in a row, we have been rated best in the country compared to our peer organisations in 8 of the 11 themes.  This is due to the fabulous culture we have created with our dedicated staff across the whole organisation.  In the remaining three areas, we were also rated above the national average. 

    “Coming hot on the heels of the Care Quality Commission rating the Trust Outstanding in 2019, this news reflects the amazing commitment of our staff to both their colleagues and service users.  I am incredibly proud to lead such an innovative and passionate workforce.

    “Of course we are not complacent and we will continue to build on these fantastic results in future years.”

    1334 members of staff completed the survey (a 60% response rate compared to a national average of 58%). The 8 themes where the Trust was rated ‘best in the country’ compared to comparator community organisations were:

    • Health and wellbeing of staff
    • Support from immediate managers
    • Morale of staff
    • Safe environment from bullying and harassment
    • Safe environment from violence
    • Safety culture
    • Staff engagement
    • Team working

    The 3 themes where the Trust was rated ‘above average’ compared to community trust peers were:

    • Quality of care
    • Equality, diversity and inclusion
    • Quality of appraisals

    For further information please contact: Karen Mason, Head of Communications, Cambridgeshire Community Services NHS Trust on 07754 885331.

    Notes for editors

    Cambridgeshire Community Services NHS Trust provides the following extensive portfolio of services:

    • a range of children’s services to children, young people and families (Cambridgeshire and Norfolk)
    • school age immunisation programme (Cambridgeshire, Norfolk, Peterborough and Suffolk)
    • iCaSH: Integrated Contraception and Sexual Health Services (Bedfordshire, Cambridgeshire, Norfolk, Peterborough, Suffolk and, from April 2020, Milton Keynes)
    • dental services (Cambridgeshire, Peterborough and Suffolk)
    • musculo-skeletal services and pelvic health physiotherapy services (Cambridgeshire and Peterborough)
    • the Oliver Zangwill Centre for Neuropsychological Rehabilitation and the Evelyn Community Head Injury Service
    • Children and Adults’ Community Health services for the residents of Luton
    • Children and Adults’ Community Health services for the residents of Bedfordshire are provided in partnership with East London NHS Foundation Trust (ELFT).

    Follow us on Twitter: @ccs_nhst              Like us on Facebook: 

  • National Data Opt-Out

    by Sarah Turner | Feb 17, 2020

    Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning. You can choose to stop your confidential patient information being used for research and planning. You can also make a choice for someone else like your children under the age of 13. Your choice will only apply to the health and care system in England. This does not apply to health or care services accessed in Scotland, Wales or Northern Ireland. NHS data screenshot

    What is the Opt–Out?

    The National Opt–Out was introduced in May 2018 by the NHS. It gives everyone the chance to exercise their right to choose how their data is used for any purpose outside the process of actual treatment. This means it applies to use of your data for “secondary purpose”, usually related to research or planning. The Opt-Out gives effect to the right set out in the NHS Constitution to “request that your confidential information is not used beyond your own care and treatment”. 

    What can I choose?

    The National Data Opt-Out allows people to opt out of their confidential patient information being used for research and planning purposes. 

    The NHS defines confidential patient data as information which identifies you and says something about your health, care or treatment. Information that only identifies you, such as your name and address is not confidential patient information and may still be used. As an example, sending an NHS questionnaire out to a random sample of the public would need to use names and addresses, but would NOT be seen as a use of confidential patient information.

    However, sending a questionnaire out to patients with a previous diagnosis of a particular condition would be seen as using confidential patient information as it would only go to people who were known to have had that diagnosis.

    Where can I find out more information?

    More information about this scheme and how to exercise your rights can be found at:

    The Trust’s placed notices at all our services to alert patients to the Opt–Out option for the use of their data for secondary care. . 

    Are there areas where the National Data Opt-Out doesn’t apply?

    There is a full list of circumstances where the National Data Opt-Out currently does not apply and where your confidential patient information will still be used. Opting out will not apply:

    • where the information is used for purposes relating to your individual care
    • where the confidential patient information does not contain your NHS number
    • if obtaining the number would involve disproportionate effort
    • if you have given consent for your data to be used for a specific reason, such as a medical research study
    • where data is anonymised which means you cannot be identified from the information
    • to national patient experience surveys sent out before April 2019
    • to data shared with Public Health England for the National Cancer Registration Service and National Congenital Anomalies and Rare Diseases Registration Service.

  • New Chair brings wealth of expertise to NHS Community Trust

    by Sarah Turner | Feb 12, 2020

    Mary Elford has been appointed as Chair for Cambridgeshire Community Services NHS Trust, which delivers services across Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk. Mary Elford

    Matthew Winn, Chief Executive, Cambridgeshire Community Services NHS Trust said:

    “We are delighted to welcome Mary to the Trust. Her ambition, warmth and passion for patient care embody the Trust’s values. Her extensive experience will be an invaluable asset to the Trust as it leads important integration work in the East of England for adults and children’s care.” 

    Ann Radmore, regional director for NHS England and NHS improvement East of England region said:

    “Excellent community care is at the heart of the NHS’s Long Term plan, and I am delighted that Mary is joining the Trust given her strong commitment to improving patient care. I know that she will work hard to ensure the trust continues to provide high quality services closer to people's homes to enable them to live healthier lives.”   

    Commenting on her appointment Mary said:

    “I am excited to join Cambridgeshire Community Services NHS Trust at a time when community services nationally are beginning to receive the recognition and investment they so richly deserve.  I am passionate about ensuring service users and their families are involved in decisions about their own care and are engaged in developing services for the future.  I look forward to working with the excellent staff at the Trust to build on their Outstanding CQC rating.”

    Mary Elford is currently Vice-Chair of East London NHS Foundation Trust.  She is a member of the Independent Reconfiguration Panel for the NHS and the National Advisory Committee on Clinical Excellence Awards.  Mary’s commercial career was with the John Lewis Partnership, where she held a range of senior executive positions. 

    Mary’s appointment as the Chair of Cambridgeshire Community Services NHS Trust is for a three year tenure from 1 April 2020.  She will receive remuneration of £30,000 per annum.  Her appointment was made by NHS Improvement and is subject to the Governance Code for Public Appointments.  Mary has not declared any political activity in the last five years.   NHS Improvement ensures that all appointments to NHS trust boards throughout England are made in a way that is open, transparent and fair to candidates.  NHS Improvement routinely publishes information about all the appointments it makes on its website.

  • Main reception line at Peacock Centre is working again

    by Sarah Turner | Feb 11, 2020

    We’re pleased to report that the main reception number at the Peacock Centre in Mill Road, Cambridge is now working again and apologise for any inconvenience you may have experienced yesterday while the line was down.

  • Important Brookfields Site Travel Update

    by Monika Gaubyte | Dec 04, 2019
    Due to road closures 9am – 6pm in and around Mill Road tomorrow (Thursday), access to the Brookfields site will be affected/restricted. Patients with appointments with Cambridgeshire Community Services NHS Trust services have been (or will be) contacted with advice or alternative arrangements.
  • ZSL Whipsnade Zoo is 100th sign up for #FreeToFeed breastfeeding campaign

    by User Not Found | Nov 26, 2019

    Whipsnade Zoo #FreeToFeed mums for media

    On Monday 25 November, local mums and their children celebrated international conservation charity ZSL Whipsnade Zoo as the 100th organization to support #FreeToFeed, an NHS breastfeeding campaign.  Families gathered outside the Zoo’s herd of white rhinos to thank the 100 businesses and venues supporting the campaign so far, and to show that mums really can breastfeed anywhere.

    The #FreeToFeed campaign, run by Bedfordshire Community Health Services and Flying Start Luton with support from local authorities, is encouraging businesses to do their bit to help new mums feel comfortable breastfeeding their children when out and about.


    ZSL Whipsnade Zoo Commercial Manager, Chris Webb said; “We are so pleased to be part of the #FreetoFeed campaign, supporting mothers while they visit ZSL Whipsnade Zoo. Home to almost 4,000 animals ZSL Whipsnade Zoo - run by international conservation charity ZSL - is a great place for the whole family to enjoy the outdoors and learn about the incredible wildlife we share our planet with.”


    The Zoo is now displaying #FreeToFeed window stickers on each of its entrances, restaurants, and family areas to show their support and clearly indicate to all visitors that breastfeeding is welcome everywhere. 


    This campaign milestone comes at an important time, as just 51% of mothers across Bedfordshire are breastfeeding 6-8 weeks after their child’s birth. At the same time, UNICEF estimates that 80% of UK mums stop breastfeeding before they want to, often due to lack of support.


    “We recommend exclusive breastfeeding for the first six months of a baby’s life, but the longer you breastfeed, the greater the benefits. That’s why it’s so important in the long term for mums to build their confidence breastfeeding in public, and for businesses to support them – we are really pleased that ZSL Whipsnade Zoo has come on board.” said Sarah Pickford, Practice Development Lead for Bedfordshire Community Health Services, which is part of Cambridgeshire Community Services NHS Trust.


    Under the Equality Act 2010, women have the right to breastfeed in public. The #FreeToFeed campaign is aiming to help more mums feel confident to use this right, and more businesses and venues to openly embrace it.


    If you would like to help us spread the word, access campaign materials (including a guide and window stickers for businesses) or to simply find out more, visit: 


    You can also find more information about breastfeeding support in Bedfordshire here:

  • NHS launches exciting new website for local Children’s Occupational Therapy Service

    by Monika Gaubyte | Nov 07, 2019

    In celebration of the National Occupational Therapy Week, Cambridgeshire Children’s Occupational Therapy Service is proud to announce the launch of a new website which offers more support for parents across Cambridgeshire and Peterborough.

    Cambridgeshire Children’s Occupational Therapy Service helps children who are struggling with everyday tasks to gain independence and reach their full potential.OT Team

    The brand–new website is a perfect starting point for parents who are looking to learn new strategies when it comes to improving their child’s development and is accessible 24-hours a day.

    The OT website was designed to focus on children and young adult’s progression stages rather than their age group. The four progression stages include starting point, next steps, getting there and feeling confident, and each one of the stages offers video training and resources needed to help your child to increase their independence and feel confident in undertaking any tasks at hand.

    What’s more, the website has been created using ‘Recite’ software, to help enhance user experience and ensure that the audience of the website can find all the information they need quickly and easily. Thanks to Recite, those who are struggling to navigate through the website due to their disability or a language barrier can now use tools such as text to speech functionality, dyslexia software, an interactive dictionary and a translation tool with over 100 languages.

    Children’s Occupational Therapy Lead, Nicola Foreman says: “It has been great working with children, young people and families who use our services to create a website which I hope will be helpful to many. The biggest impact will be that families will now have instant access to strategies and ideas to help their child at the most convenient time for them.

    “As individuals, we all learn differently and by listening to the feedback from our parents, carers and young people, we have used a variety of different ways to communicate. This ranges from video clips of our children, cartoon clips and written information. All written information can be translated in many different languages. We will continue to build our website to make it the best that we can.”

    For further information or to find out more, please click here

    You can also follow our service on Twitter @CambsPboroCYP or

    ‘Like us’ on Facebook CambsPboroCYP

  • Help to improve services for children and young people with special educational needs and disabilities in Luton

    by Debbie Manning | Nov 05, 2019

    Do you have or look after children and young people with special educational needs and disabilities in the Luton area? 

    Luton Council and Luton Clinical Commissioning Group have launched a consultation to seek views on services for children and young people with special educational needs and disabilities (SEND):

    The council and Luton CCG are committed to improving services and aim to work with parents and carers to make these improvements.

    Both organisations share a vision for children and young people with special educational needs and disabilities which is the same as for all children and young people and their families in Luton. They want them to:

    • lead happy purposeful and fulfilled lives within a safe environment
    • achieve their full potential in early years settings, at school and at in college in order to provide a firm foundation for adult life
    • have choices and control over the decisions that affect them

    Cllr Mahmood Hussain, portfolio holder for children and young people said: “We want to find out what is important for children and young people with special educational needs and disabilities and their families. And we also want them to tell us what their education, health and social care needs are so that we can plan services to meet their needs and improve their outcomes.

    “We appreciate that some individuals may find it difficult to complete a survey online or would prefer to give their views face to face so officers are carrying out meetings with parents and young people in schools to ensure we give everyone the opportunity to have their say.”

    Uzma Sarwar, Clinical Director for Children and Families and Primary Care Development, said: “Luton Clinical Commissioning Group are committed to working closely with our parent-carer forums, children and young people to transform local services. We want to hear your views and concerns so that we can be sure that the support available for children and young people with special education needs and disabilities in our area is the right support and we need your help to shape services.”

    The outcomes of the survey will also help to shape a set of values and principles to guide how council and health services works together and with parents, carers, children and young people.

    To complete a survey online visit The consultation closes on 29 November.

  • EU Exit Information for Patients

    by Sarah Turner | Oct 30, 2019


    The NHS, the Department of Health and Social Care, and medical companies are prepared for Brexit. Plans are in place to help ensure you keep getting your medicines and medical products.

    What you should do:

    If you or someone you care for regularly takes medication you should:

    • Keep ordering your prescriptions in the usual way
    • Take your medicines as normal

    If you’re concerned about treatment, please speak to your pharmacist, GP or specialist.


    • The government, NHS and Public Health England have been working closely together to ensure vaccines will continue to be available as needed after the UK leaves the EU.
    • Where vaccines need to be brought in from the EU they are covered by the government’s contingency plans, which means the products can be quickly imported at short notice if necessary. This will include air freight for products which have a short shelf life and cannot be stockpiled.

    Did you know?

    • Companies supplying the UK with medicines and medical products already have additional stocks in the UK in preparation for Brexit.
    • The Department of Health and Social Care has secured more warehouse space to keep the extra medicines in.
    • The government now has contracts with transport services to keep the flow of medicines and medical products coming into the UK. This includes aeroplane courier services to get medicines into the UK within 24 hours if needed, as well as priority space on other routes such as ferries.
  • Paediatrician showcases hearing device to HRH The Duke of York

    by Sarah Turner | Oct 29, 2019

    Children’s doctor, Tamsin Holland Brown, showcased an innovative hearing device she created to The Duke of York during an official visit to Cambridge today. Entrepreneurial advances in medical technology are of particular interest to The Duke, and a core focus of HRH’s Pitch@Palace initiative, which amplifies and accelerates the work of entrepreneurs. Dr Tamsin Brown showcasing hearing device to Duke of York

    Dr Holland Brown, who works for Cambridgeshire Community Services NHS Trust explained: “In nine out of 10 sufferers, Glue Ear clears up within a year.  Some children are unable to hear well while they have glue ear and this can in turn affect their speech, language, listening and learning abilities. Duke of York Dr Tamsin Brown and Delilah O'Riordan

    “When my daughter experienced glue ear in 2014, I could see she was struggling.  I wanted to find a solution for the many other children being affected by this common condition.  

    “In my own time, I set up the Hear Glue Ear research project and put together a cost-effective headset and microphone. The headset uses a bone conduction transducer which transmits sound as a vibration, through the cheekbones directly to the inner ear, missing out the ear drum and any glue ear.”  

    Using Bluetooth technology, the headset can connect to a small microphone attached to the lapel of a parent or teacher enabling the child to hear everything being said.  The headset can also connect to an app which was developed with Cambridge Digital Health and the Cambridge Hearing Trust and which is available free of charge from the Apple and Android App Stores:

    The app is designed to help children develop their listening, speaking and auditory processing skills through specially designed songs, games and audiobooks.  It also provides parents access to reliable information about glue ear, speech and language therapy can be uploaded onto the app, and parents are also able to track their child’s progress.

    Tamsin’s daughter Lilac – now aged 9 - is in no doubt that the headset helped her enormously: “Mum noticed that when I got a cold or an ear-ache I asked “what” some of the time and got words wrong.  I started school and I wasn’t that good at reading because if I asked the grown ups what the word was maybe I wouldn’t hear it right. It also made spelling difficult. Lilac Brown - the inspiration for HearGlueEar

    “I remember once I thought the teacher said to get my lunch box, and I walked out of class, she hadn’t said that, so I got into trouble. It’s hardest to hear when I’m in a crowded place and that is when I most liked to wear the headset.  Now my glue ear has gone.  I think my mum’s an amazing doctor.  To other children who have glue ear remember it’s the glue ear that’s difficult and not you!”

    Looking to the future, Dr Holland Brown said: “We’re aiming for affordable headsets to be available for patients since they are a fraction of the cost of previous bone conduction hearing aids.  This wouldn’t have been possible without generous research funding predominantly from the Cambridge Hearing Trust. The support of many colleagues has also been invaluable, including Josephine Marriage (a leading audiologist and current director of Chear, the Children’s Hearing Evaluation and Amplification Resource), Alex James-Best, Speech and Language Therapist; and Roger Gray (a Cambridge-based ear nose and throat specialist).

    “Our local hospital has recently approved the use of the headsets and microphones and we’ve received interest in collaborating on research from Manchester Children’s hospital and abroad.  

    “The vision is for the headsets and apps to be available across the NHS as well as hospitals abroad who need more affordable solutions. We shouldn’t let children with glue ear and similar middle ear conditions fall behind with their development, speech or learning. We should create affordable solutions to provide better care and better life chances for these children.”


    Editor's notes:

    • Glue ear (also known as Otitis Media with Effusion, OME) is where fluid and mucus builds up behind the ear drum in children when they have a cough, cold or ear ache. The fluid behind the ear drum stops sound from transferring to the inner ear (cochlea) which often leaves children with a mild or moderate deafness. 
    • Glue Ear affects children in every primary school classroom. 80% of children in the UK have at least one episode of glue ear before the age of 10 years. Data from school hearing screening across Europe identifies 1 in every 10 pupils has Glue Ear. Globally, it is estimated that nearly 1 billion children are affected by Glue Ear.
    • The Hear Glue Ear research project identified that children with Glue Ear could hear speech better when wearing the headset (p value <0.001) and was published in Trends in Hearing Journal in August 2019.
    • A manufacturer has been identified for the production of the headsets and funding identified to achieve a CE marking (a certification mark that indicates conformity with health, safety, and environmental protection standards).
    • Dr Holland Brown and the Hear Glue Ear project:
      - was one of three finalists in the 2018 Women in Science and Engineering (WISE) Innovation award
      - won the Child Journal Prize at the 2018 British Association of Community Child Health conference
      - won the overall prize in the national 2019 Forward Healthcare Awards
      - is a finalist in the 2019 UK App Awards (winner to be announced on 26 November 2019)
    • Dr Holland Brown secured a place on the 2019 NHS England Clinical Entrepreneur Programme

    Photos: 1) Dr Tamsin Brown showcasing the hearing device to HRH The Duke of York 2) Duke of York meeting Dr Tamsin Brown and Delilah O’Riordan who has suffered recurrent Glue Ear and explained to the Duke of York how the hearing device has helped her at school and home 3) Lilac Brown, Dr Tamsin Brown’s daughter when she was originally diagnosed with glue ear (now aged 9) – Lilac was the inspiration for the Hear Glue Ear project

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