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  • Call for young people’s contributions for Bedfordshire and Luton ChatHealth competition

    by User Not Found | Mar 17, 2020

    EXTENDED DEADLINE - now 11 May 2020

    Are you aged 11-19 years and have a passion for design? Your local NHS needs you to help create our new promotional materials!

    ChatHealth is a health and wellbeing service for 11-19 year olds, which allows them to text the school nursing team for help and advice, and Luton and Bedfordshire Community Services are calling for young people’s help and skills to design our new ChatHealth poster.

    The winning entry will work with our communications team to finalise their design and get to see their poster appear all over the county, as well as win a competition prize of £50 vouchers (of your choice).

    The poster needs to be clear, bright, and eye catching and convey the following key information:

    • The ChatHealth contact number: 07507 331450 for Bedfordshire or 07520 616070 for Luton
    • That you will be texting your school nurse
    • That it is for young people
    • That it is confidential
    • Some examples of the areas of support, for example: healthy relationships, healthy lifestyles, emotional wellbeing, sexual health, smoking, drugs, alcohol, and bullying 

    You can use shapes/symbols/imagery and it can be hand designed on paper (and scanned in) or in digital format. Please email your competition entry, along with your Name and School/College to by closing date 11 MAY 2020. The winning entry will be notified via email and their school on the 1st June 2020. 

    Please also share and display the Chathealth competition poster at school or any other relevant locations for young people. 

    Here are some examples of ChatHealth posters that have been used elsewhere in the country that can help inspire you:

    Chathealth example 2 ChatHealth example 1 
     ChatHealth example 3  ChatHealth example 4


    Find out more about ChatHealth in Luton here, and in Bedfordshire here.

  • Olmo Lounge raises funds for local children’s charity

    by Kirstie Flack | Mar 16, 2020

    The Olmo Lounge Donation - 120320The wonderful staff from the Olmo Lounge in Huntingdon has raised nearly £1,000 for Cambridgeshire Community Services NHS Trust’s charity, ‘dreamdrops.’

    The Olmo Lounge is a new neighbourhood café bar on Huntingdon High Street. The lounge is committed to engaging with the local community and as part of this they wanted to connect with a local charity, which strikes a chord with their team and customers, to support their efforts and raise funds.

    Kylie Knipp, General Manager said: “We wanted to raise money for a local charity and were keen to support dreamdrops, who are such a worthy children’s charity.

    “We raised the money by donating 50p from every burger and 10p from every coffee sold in the first month of trading. We had a great first month selling 2,576 coffees and 1,367 burgers!  We hope the money raised will benefit the charity and look forward to working with the charity in the future.”

    Anne-Marie Hamilton, Chairman of dreamdrops said: “We are so grateful to everyone at the Olmo Lounge, in particular Kylie, for raising such a large amount of money for our charity. We are thrilled that they chose dreamdrops and the money will be used to help support children and their families in the local community.”

    For further information on how you can help raise funds for the charity please visit or email

    Photo: Kylie Knipp, General Manager of the Olmo Lounge and Anne-Marie Hamilton, Chairman of dreamdrops.
  • Bedfordshire Community Health Services first in East of England to win Unicef UK Gold Award

    by User Not Found | Mar 03, 2020

    UNICEF baby friendly Gold award Beds

    Health visitors from Bedfordshire Community Health Services are the first in the East of England to receive a Unicef UK gold award for their work.

    The service, which is part of Cambridgeshire Community Services NHS Trust, is also one of only thirteen in England to receive the prestigious Unicef Achieving Sustainability (Gold) Award. It celebrates excellent and sustained practice in the support of infant feeding and parent-infant relationships. The service held a celebration even on 27 February, attended by staff, volunteers, partners and local MP Mohammed Yasin.

    Sarah Pickford, Baby Friendly Lead, said: “Staff and volunteers work so hard to support mums and babies and promote breastfeeding, and it’s wonderful to see their commitment recognised with a Gold Award. We’re incredibly proud of the support we’re able to offer mums in Bedfordshire, and determined to build on our success too.”

    A range of initiatives  are available in Bedfordshire to support breastfeeding, from the Baby Brasseries support groups, to the breastfeeding peer supporter scheme, to the #FreeToFeed campaign promoting breastfeeding when out and about.

    Sue Ashmore, Director of the Unicef UK Baby Friendly Initiative said, “We’re very pleased to present the Gold Award to Bedfordshire Community Services in light of their high standards, clear vision and strong leadership when it comes to improving outcomes for babies, mothers and families. We congratulate all staff involved and are looking forward to seeing what they achieve next.”

    The award is the latest step in Bedfordshire’s Baby Friendly journey, which started in 2009 when they registered and received their first full accreditation by Unicef UK Baby Friendly Initiative in 2013. However, the service will not be resting on its laurels, with the breastfeeding peer support volunteers and Baby Brasseries going strong, and expansions planned for the #FreeToFeed campaign.

    From improving infant and maternal health to supporting a strong relationship between mother and baby, breastfeeding has been proven to have a huge range of benefits. Mums in Bedfordshire can find out all about the breastfeeding support services available to them on our website here:
  • Staff rate NHS community Trust best in the country

    by Sarah Turner | Feb 18, 2020

    Staff from Cambridgeshire Community Services NHS Trust, which delivers services across Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk, have rated the Trust the best in the country.

    Matthew Winn, Chief Executive explained:

    “Today, the 2019 national NHS staff survey results have been published.  For the fourth year in a row, we have been rated best in the country compared to our peer organisations in 8 of the 11 themes.  This is due to the fabulous culture we have created with our dedicated staff across the whole organisation.  In the remaining three areas, we were also rated above the national average. 

    “Coming hot on the heels of the Care Quality Commission rating the Trust Outstanding in 2019, this news reflects the amazing commitment of our staff to both their colleagues and service users.  I am incredibly proud to lead such an innovative and passionate workforce.

    “Of course we are not complacent and we will continue to build on these fantastic results in future years.”

    1334 members of staff completed the survey (a 60% response rate compared to a national average of 58%). The 8 themes where the Trust was rated ‘best in the country’ compared to comparator community organisations were:

    • Health and wellbeing of staff
    • Support from immediate managers
    • Morale of staff
    • Safe environment from bullying and harassment
    • Safe environment from violence
    • Safety culture
    • Staff engagement
    • Team working

    The 3 themes where the Trust was rated ‘above average’ compared to community trust peers were:

    • Quality of care
    • Equality, diversity and inclusion
    • Quality of appraisals

    For further information please contact: Karen Mason, Head of Communications, Cambridgeshire Community Services NHS Trust on 07754 885331.

    Notes for editors

    Cambridgeshire Community Services NHS Trust provides the following extensive portfolio of services:

    • a range of children’s services to children, young people and families (Cambridgeshire and Norfolk)
    • school age immunisation programme (Cambridgeshire, Norfolk, Peterborough and Suffolk)
    • iCaSH: Integrated Contraception and Sexual Health Services (Bedfordshire, Cambridgeshire, Norfolk, Peterborough, Suffolk and, from April 2020, Milton Keynes)
    • dental services (Cambridgeshire, Peterborough and Suffolk)
    • musculo-skeletal services and pelvic health physiotherapy services (Cambridgeshire and Peterborough)
    • the Oliver Zangwill Centre for Neuropsychological Rehabilitation and the Evelyn Community Head Injury Service
    • Children and Adults’ Community Health services for the residents of Luton
    • Children and Adults’ Community Health services for the residents of Bedfordshire are provided in partnership with East London NHS Foundation Trust (ELFT).

    Follow us on Twitter: @ccs_nhst              Like us on Facebook: 

  • National Data Opt-Out

    by Sarah Turner | Feb 17, 2020

    Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning. You can choose to stop your confidential patient information being used for research and planning. You can also make a choice for someone else like your children under the age of 13. Your choice will only apply to the health and care system in England. This does not apply to health or care services accessed in Scotland, Wales or Northern Ireland. NHS data screenshot

    What is the Opt–Out?

    The National Opt–Out was introduced in May 2018 by the NHS. It gives everyone the chance to exercise their right to choose how their data is used for any purpose outside the process of actual treatment. This means it applies to use of your data for “secondary purpose”, usually related to research or planning. The Opt-Out gives effect to the right set out in the NHS Constitution to “request that your confidential information is not used beyond your own care and treatment”. 

    What can I choose?

    The National Data Opt-Out allows people to opt out of their confidential patient information being used for research and planning purposes. 

    The NHS defines confidential patient data as information which identifies you and says something about your health, care or treatment. Information that only identifies you, such as your name and address is not confidential patient information and may still be used. As an example, sending an NHS questionnaire out to a random sample of the public would need to use names and addresses, but would NOT be seen as a use of confidential patient information.

    However, sending a questionnaire out to patients with a previous diagnosis of a particular condition would be seen as using confidential patient information as it would only go to people who were known to have had that diagnosis.

    Where can I find out more information?

    More information about this scheme and how to exercise your rights can be found at:

    The Trust’s placed notices at all our services to alert patients to the Opt–Out option for the use of their data for secondary care. . 

    Are there areas where the National Data Opt-Out doesn’t apply?

    There is a full list of circumstances where the National Data Opt-Out currently does not apply and where your confidential patient information will still be used. Opting out will not apply:

    • where the information is used for purposes relating to your individual care
    • where the confidential patient information does not contain your NHS number
    • if obtaining the number would involve disproportionate effort
    • if you have given consent for your data to be used for a specific reason, such as a medical research study
    • where data is anonymised which means you cannot be identified from the information
    • to national patient experience surveys sent out before April 2019
    • to data shared with Public Health England for the National Cancer Registration Service and National Congenital Anomalies and Rare Diseases Registration Service.

  • New Chair brings wealth of expertise to NHS Community Trust

    by Sarah Turner | Feb 12, 2020

    Mary Elford has been appointed as Chair for Cambridgeshire Community Services NHS Trust, which delivers services across Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk. Mary Elford

    Matthew Winn, Chief Executive, Cambridgeshire Community Services NHS Trust said:

    “We are delighted to welcome Mary to the Trust. Her ambition, warmth and passion for patient care embody the Trust’s values. Her extensive experience will be an invaluable asset to the Trust as it leads important integration work in the East of England for adults and children’s care.” 

    Ann Radmore, regional director for NHS England and NHS improvement East of England region said:

    “Excellent community care is at the heart of the NHS’s Long Term plan, and I am delighted that Mary is joining the Trust given her strong commitment to improving patient care. I know that she will work hard to ensure the trust continues to provide high quality services closer to people's homes to enable them to live healthier lives.”   

    Commenting on her appointment Mary said:

    “I am excited to join Cambridgeshire Community Services NHS Trust at a time when community services nationally are beginning to receive the recognition and investment they so richly deserve.  I am passionate about ensuring service users and their families are involved in decisions about their own care and are engaged in developing services for the future.  I look forward to working with the excellent staff at the Trust to build on their Outstanding CQC rating.”

    Mary Elford is currently Vice-Chair of East London NHS Foundation Trust.  She is a member of the Independent Reconfiguration Panel for the NHS and the National Advisory Committee on Clinical Excellence Awards.  Mary’s commercial career was with the John Lewis Partnership, where she held a range of senior executive positions. 

    Mary’s appointment as the Chair of Cambridgeshire Community Services NHS Trust is for a three year tenure from 1 April 2020.  She will receive remuneration of £30,000 per annum.  Her appointment was made by NHS Improvement and is subject to the Governance Code for Public Appointments.  Mary has not declared any political activity in the last five years.   NHS Improvement ensures that all appointments to NHS trust boards throughout England are made in a way that is open, transparent and fair to candidates.  NHS Improvement routinely publishes information about all the appointments it makes on its website.

  • Main reception line at Peacock Centre is working again

    by Sarah Turner | Feb 11, 2020

    We’re pleased to report that the main reception number at the Peacock Centre in Mill Road, Cambridge is now working again and apologise for any inconvenience you may have experienced yesterday while the line was down.

  • Important Brookfields Site Travel Update

    by Monika Gaubyte | Dec 04, 2019
    Due to road closures 9am – 6pm in and around Mill Road tomorrow (Thursday), access to the Brookfields site will be affected/restricted. Patients with appointments with Cambridgeshire Community Services NHS Trust services have been (or will be) contacted with advice or alternative arrangements.
  • ZSL Whipsnade Zoo is 100th sign up for #FreeToFeed breastfeeding campaign

    by User Not Found | Nov 26, 2019

    Whipsnade Zoo #FreeToFeed mums for media

    On Monday 25 November, local mums and their children celebrated international conservation charity ZSL Whipsnade Zoo as the 100th organization to support #FreeToFeed, an NHS breastfeeding campaign.  Families gathered outside the Zoo’s herd of white rhinos to thank the 100 businesses and venues supporting the campaign so far, and to show that mums really can breastfeed anywhere.

    The #FreeToFeed campaign, run by Bedfordshire Community Health Services and Flying Start Luton with support from local authorities, is encouraging businesses to do their bit to help new mums feel comfortable breastfeeding their children when out and about.


    ZSL Whipsnade Zoo Commercial Manager, Chris Webb said; “We are so pleased to be part of the #FreetoFeed campaign, supporting mothers while they visit ZSL Whipsnade Zoo. Home to almost 4,000 animals ZSL Whipsnade Zoo - run by international conservation charity ZSL - is a great place for the whole family to enjoy the outdoors and learn about the incredible wildlife we share our planet with.”


    The Zoo is now displaying #FreeToFeed window stickers on each of its entrances, restaurants, and family areas to show their support and clearly indicate to all visitors that breastfeeding is welcome everywhere. 


    This campaign milestone comes at an important time, as just 51% of mothers across Bedfordshire are breastfeeding 6-8 weeks after their child’s birth. At the same time, UNICEF estimates that 80% of UK mums stop breastfeeding before they want to, often due to lack of support.


    “We recommend exclusive breastfeeding for the first six months of a baby’s life, but the longer you breastfeed, the greater the benefits. That’s why it’s so important in the long term for mums to build their confidence breastfeeding in public, and for businesses to support them – we are really pleased that ZSL Whipsnade Zoo has come on board.” said Sarah Pickford, Practice Development Lead for Bedfordshire Community Health Services, which is part of Cambridgeshire Community Services NHS Trust.


    Under the Equality Act 2010, women have the right to breastfeed in public. The #FreeToFeed campaign is aiming to help more mums feel confident to use this right, and more businesses and venues to openly embrace it.


    If you would like to help us spread the word, access campaign materials (including a guide and window stickers for businesses) or to simply find out more, visit: 


    You can also find more information about breastfeeding support in Bedfordshire here:

  • NHS launches exciting new website for local Children’s Occupational Therapy Service

    by Monika Gaubyte | Nov 07, 2019

    In celebration of the National Occupational Therapy Week, Cambridgeshire Children’s Occupational Therapy Service is proud to announce the launch of a new website which offers more support for parents across Cambridgeshire and Peterborough.

    Cambridgeshire Children’s Occupational Therapy Service helps children who are struggling with everyday tasks to gain independence and reach their full potential.OT Team

    The brand–new website is a perfect starting point for parents who are looking to learn new strategies when it comes to improving their child’s development and is accessible 24-hours a day.

    The OT website was designed to focus on children and young adult’s progression stages rather than their age group. The four progression stages include starting point, next steps, getting there and feeling confident, and each one of the stages offers video training and resources needed to help your child to increase their independence and feel confident in undertaking any tasks at hand.

    What’s more, the website has been created using ‘Recite’ software, to help enhance user experience and ensure that the audience of the website can find all the information they need quickly and easily. Thanks to Recite, those who are struggling to navigate through the website due to their disability or a language barrier can now use tools such as text to speech functionality, dyslexia software, an interactive dictionary and a translation tool with over 100 languages.

    Children’s Occupational Therapy Lead, Nicola Foreman says: “It has been great working with children, young people and families who use our services to create a website which I hope will be helpful to many. The biggest impact will be that families will now have instant access to strategies and ideas to help their child at the most convenient time for them.

    “As individuals, we all learn differently and by listening to the feedback from our parents, carers and young people, we have used a variety of different ways to communicate. This ranges from video clips of our children, cartoon clips and written information. All written information can be translated in many different languages. We will continue to build our website to make it the best that we can.”

    For further information or to find out more, please click here

    You can also follow our service on Twitter @CambsPboroCYP or

    ‘Like us’ on Facebook CambsPboroCYP

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