News

  • Norfolk Just One Number celebrates a very successful first year

    by Alex Keep | May 25, 2018

    To add to the excitement of being nominated for a national Person Centred Care award last week, the Norfolk Just One Number team celebrated their one year anniversary this week.

    A celebration was held at the Just One Number base in Cringleford, where staff from all over the Norfolk Healthy Child Programme came together with colleagues from Norfolk County Council and the Cambridgeshire Community Services executive team.

    May 2018 CelebrationJust One Number officially launched in March 2017 providing a single point of access for children and young people 0-19 and their parents and carers.

    In the first year:

    • Over 45000 calls were taken from parents, schools and other professionals and 80% were resolved within the first contact. The remaining 20% of calls are followed up with a call back or transferred to their local team for action.
    • Calls range from requests for health advice and support, links to community resources and requests to book appointments.
    • Over 4800 texts were received into the Chat Health messaging service from young people seeking health advice or support. This resulted in 350 separate interventions with young people.
    • In addition to responding to calls and text messages, the Just One Number Team process information and referrals from partner agencies, ensuring that families receive appropriate care in a timely way.

    Sian Larrington, Head of Service, Norfolk and Cambridgeshire Children & Young People’s health Services said:

    “Every child deserves the best start in life and Just One Number is playing an important part in achieving this in Norfolk”

    “We are ecstatic with how the first year has gone in Just One Number. It really has been a huge team effort and when we look at the sheer volume of work completed, it makes me very proud of the service.”

     “We have clinicians in the team who provide real time support for young people and families, over the phone or by responding to the hundreds of messages we receive on our texting services ChatHealth and Parentline.”

    “Having Just One Number as a single point of access allows us to respond to many more queries and this means that children, young people and families in Norfolk get the right care, at the right time, from the right person.”

    Sarah Barnes Public Health Commissioning Manager for Children and Young People said:

    “This service is so much more than just a phone number, we’ve been delighted with the take up since it launched 12 months ago. Just One Number not only includes a text service for parents, but also offers the opportunity to speak to a clinician directly if needed. It is a health service for the children and families of Norfolk delivered in a way that reflects how people live their lives.  Referrals can be made by a variety of means, by parents, young people and professionals, enabling families to access a wide range of support services whatever their need.”

    *An animation has been created to help advertise the Just One Number service:


  • "Helping Hands" donate their time to local children’s sensory garden project

    by Kirstie Flack | May 23, 2018
     

    dreamdrops garden project

    Cambridgeshire Community Services NHS Trust’s charity ‘dreamdrops’ has received an amazing donation enabling them to revamp the Sensory Garden and play area at the Children’s Unit, based at Hinchingbrooke Hospital.

    Each year Pope Woodhead & Associates (part of the Huron Consulting Group) run a programme called "Helping Hands," with each office choosing a charity to donate their time to and this year they chose dreamdrops.

    Louise Jones, operations co-ordinator and Cherre Northfield, project co-ordinator said: "The money provided by Huron enabled us to buy new plants, herbs, top soil, paint, cleaning materials, tactile tiles, a bird camera, table, new butterflies and ladybirds for the sensory garden and play area.

    "Our office in St Ives was excited to be involved and to help dreamdrops tidy up the garden for the children and their relatives to use. It was our opportunity as a company to connect and give back to the local community."

    Anne-Marie Hamilton, chairman of dreamdrops said: "The work the Helping Hands team have done in the sensory garden has transformed the area into a lovely space for children and parent’s to spend time in when staying on the unit.

    "We cannot thank them enough and we are extremely grateful for this kind donation and for all their hard work."

    If you would like to find out more about dreamdrops and how you can donate to this charity please visit their website at:
    http://dreamdropschildrenscharity.org/donations-and-fundraising/

  • Sally’s Triple Challenge helping to raise money for local children

    by Kirstie Flack | May 21, 2018

    Sally at the top of Snowdon

    Cambridgeshire Community Services NHS Trust’s charity ‘dreamdrops’ has received an amazing donation of over £500 for the Holly Ward at Hinchingbrooke Hospital.

    Sally Burgess from St Ives recently took on the mammoth challenge of Climbing Snowdon, by herself, in under 3 hours! In July she will attempt to swim 100 lengths in 1 hour 50 minutes and in October she will take part in the Great Eastern Run – 13.1 miles.

    Sally said: "My son Malcolm was very ill in December 2017. He was looked after on Holly Ward and received care at home after being discharged.

    "I decided to raise money for dreamdrops to give something back to the wonderful staff that looked after Malcolm and our family.

    "Climbing Snowdon was a huge challenge but also an amazing experience. I met some wonderful people on the day, everyone was really friendly and the views were stunning!"

    Anne-Marie Hamilton, Chairman of dreamdrops said: "We are delighted to receive this wonderful donation. I am thrilled that the climb went so well and cannot believe how quickly Sally managed to climb Snowdon; it is a terrific achievement, particularly as she did this ‘solo’ without any back up team!

    "The money raised with go towards some new comfortable armchairs for the parents to use on Holly Ward. After nearly 14 years with the original chairs, the parents will be able to sit in comfort whilst on the ward. We cannot thank Sally enough."

    If you would like to find out more and donate to Sally’s cause please visit her Just Giving page at: www.justgiving.com/fundraising/sallystriplechallenge or if you would like to find out more about dreamdrops please visit the website at:
    http://dreamdropschildrenscharity.org/donations-and-fundraising/

  • Norfolk Just One Number leads the way in Patient Centred Care in NHS 70 Awards

    by Kirstie Flack | May 18, 2018

    Norfolk Just One Number team (2)

    Norfolk Just One Number leads the way in Patient Centred Care in NHS 70 Birthday Awards

    The NHS in the Midlands and East area has today (Friday 18 May) revealed that the Norfolk Just One Number service from Cambridgeshire Community Services NHS Trust is one of 10 it has chosen as regional champions in a prestigious competition to mark the NHS’s 70th birthday.

    Norfolk Just One Number was nominated by Chloe Smith MP and Sir Henry Bellingham MP.   This innovative single point of access and care co-ordination hub is enabling thousands of families and professionals across Norfolk to speedily access consistent and evidence based services from the right health care professional within the county’s healthy child programme service from their first contact.  

    Clinical and administrative response times within the Healthy Child Programme services have improved and the introduction of text based messaging services are providing alternative channels for young people and parents to seek advice.

    Our innovative plans for digital and app based improvements will help us achieve our aspiration for every child in Norfolk to have the best start in life.

    Sian Larrington, Head of Children & Young People’s Services, Cambridgeshire Community Services NHS Trust said: “I am absolutely delighted that the Norfolk Just One Number team has been shortlisted as a national finalist for the Person-Centred Care Champion Award. 

    "The team has worked incredibly hard to ensure children, young people and families across Norfolk are able to easily access high quality advice, information and community health services.  This recognition reflects their commitment to achieving the best outcomes for Norfolk families. We’re over the moon!”

    Norfolk Just One Number is representing the Midlands and East of England as they vie with other regional winners from across England for a national award to be presented at a special ceremony in the Palace of Westminster in July.

    From almost 160 entries, senior experts have chosen 10 outstanding nominations, which exemplify the best of what the NHS and its partners do day in, day out.

    All 10 of the champions will now be invited to the national awards ceremony, which will be held on 4 July 2018, the day before the NHS’s 70th birthday.  The ceremony will be hosted by Dr Sara Kayat, NHS GP & TV Doctor best known for This Morning, Celebrity Island with Bear Grylls and GPs: Behind Closed Doors.

     

  • Professor Barbara Wilson, Oliver Zangwill Centre: national finalist in NHS 70 Birthday Awards

    by Kirstie Flack | May 18, 2018
    NHS 70th Professor Barbara WilsonCongratulations to Professor Barbara Wilson, Founder of the Oliver Zangwill Centre: finalist in prestigious NHS 70 Birthday Awards.

    The NHS in the Midlands and East area has today (Friday 18 May) revealed that Professor Barbara Wilson OBE from Cambridgeshire Community Services NHS Trust is one of 10 it has chosen as regional champions in a prestigious competition to mark the NHS’s 70th birthday.

    As a resident of Bury St Edmunds, Barbara Wilson was nominated by Jo Churchill MP in the Lifetime Achievement Award category for dedicating over 40 years of her life to brain injury rehabilitation.

    Barbara is esteemed for her care for patients, building bridges between practice and theory, and team work between psychologists, occupational therapists, physiotherapists and brain injured people. 

    She is founder of the Oliver Zangwill Centre for Neuro-psychological Rehabilitation in Ely, founder and editor of an international journal Neuropsychological Rehabilitation, author of 26 books and several instruments for testing patients, including a memory test translated into sixteen languages. She is loved by students who appreciate her devotion and encouragement. 

    Now retired, Professor Wilson continues to influence present and future staff in the NHS and further afield promoting the core ideas of a holistic approach to neuropsychological rehabilitation.  

    Professor Wilson said  “I am delighted to be shortlisted for the Lifetime Achievement Award category of the NHS70 Parliamentary Awards. Should I be successful in winning the award, it would be due recognition of neuropsychologists and all other professions working in brain injury rehabilitation for their essential work in assisting survivors of brain injury to lead purposeful lives. 

    “Being good at saving lives is admirable but we need to ensure the lives led by those saved are worthwhile and fulfilling. Such an outcome can also reduce the financial burden on statutory clinical services provided by the NHS, and lessen the stress on the lives of carers.” 

    Professor Wilson is representing the Midlands and East of England as they vie with other regional winners from across England for a national award to be presented at a special ceremony in the Palace of Westminster in July. 

    From almost 160 entries, senior experts have chosen 10 outstanding nominations, which exemplify the best of what the NHS and its partners do day in, day out. 

    All 10 of the champions will now be invited to the national awards ceremony, which will be held on 4 July 2018, the day before the NHS’s 70th birthday.  The ceremony will be hosted by Dr Sara Kayat, NHS GP & TV Doctor best known for This Morning, Celebrity Island with Bear Grylls and GPs: Behind Closed Doors.

  • Exciting redevelopment plans for North CambsHospital, Wisbech

    by Debbie Manning | Apr 19, 2018

    The North Cambridgeshire Hospital in Wisbech is set to benefit from an £8 million investment. 

    Matthew Winn, Chief Executive, Cambridgeshire Community Services NHS Trust explained: “I am delighted to announce our exciting redevelopment plans for the North Cambridgeshire Hospital site in Wisbech which will ensure a vibrant local base for health services for the local population for years to come.”

    “The £8 million redevelopment will focus on upgrading vacant or out-dated accommodation on site and be phased over a three year period.  By Autumn 2018 we will have refurbished part of the vacant Rowan Lodge and moved the musculo-skeletal physiotherapy services from their current location on site into the refurbished building. This will vastly improve the environment for patients, visitors and staff.”

    Additional redevelopment plans, subject to appropriate planning permission, include: 

    • refurbishing the existing kitchen/dining block to create a new clinical area from which high quality services can be delivered, improving the privacy and dignity available for patients
    • completing the full refurbishment of Rowan Lodge and moving the outpatient services delivered by Queen Elizabeth Hospital NHS Foundation Trust into this new clinical area
    • demolishing redundant and out-dated buildings to create, additional car parking space and landscaped areas
    • redeveloping the main entrance and waiting areas to create a welcoming and accessible space for patients and visitors, including a café
    • upgrading the infrastructure and facilities on site throughout the above timescales including an energy centre which will provide a more sustainable approach to heating across the site.

    Mr Winn added “We want to provide a great facility for the benefit of local people.  Our plans are sufficiently flexible to enable further development on site including in support of the ‘Wisbech 2020 vision’ and local regeneration schemes.”

    Mr Malcolm Bruce, Chairman of the Friends of North Cambridgeshire Hospital and local resident added: “We are absolutely delighted to hear about this investment which will result in tremendous improvements on the site which will undoubtedly benefit local people.  Services closer to home are so important for our community and we look forward to continuing our fund-raising activities and longstanding positive relationship with health service providers in the coming years.”

    The Arthur Rank House Charity has also announced exciting plans for the services they deliver from the Alan Hudson Day Treatment Centre on the site.   

    Dr Lynn Morgan, CEO of the Arthur Rank Hospice Charity said  “We have plans to double the size of the Alan Hudson Day Treatment Centre which is located on the North Cambridgeshire Hospital site.  Our work will start in the autumn of this year and we are pleased that we will be co-located with these exciting plans for the wider site, all of which will mean a significant upgrade of healthcare facilities for Wisbech and the surrounding area.”

    NCH Redevelopment diagram

  • New phone number for MSK Physiotherapy

    by Debbie Manning | Apr 16, 2018

    Our DynamicHealth MSK Physiotherapy Service phone number changes today (16 March 2018).

    You will now be able to contact the Cambridgeshire and Peterborough service from one single number 0300 555 0123, making it easier for you to contact us and speak to the right person at the right time!

    New number for DH MSK Service - April 2018

  • Youngster’s photography takes pride of place in new Children and Young People’s community health services facility ​

    by Kirstie Flack | Apr 12, 2018

    Jasper Grooms and his peacock wall art

    The photography of Jasper Grooms, aged 11, is taking pride of place in a new community health services facility in Cambridge.

    Dr Alison Sansome, Clinical Director of Children’s Services with Cambridgeshire Community Services NHS Trust explains:

    “The Trust has recently brought together a range of services for children and young people in refurbished premises on the Brookfields Campus in Cambridge, enabling families to easily access multiple services all under one roof.   

    “This fabulous light and airy building, which we have called the Peacock Centre, needed some special art work in our reception area to bring it to life and I knew just who to ask. Jasper Grooms has been one of my patients for some years and I have been impressed to see how his interest and skills in photography have blossomed.  He really is a fantastically creative young person and I am pleased we have been able to recognise his talents by displaying his art work in our new premises.

    Jasper was over the moon to see his spectacular photograph of a peacock enlarged and taking pride of place across an entire wall at the centre saying:  “Peacocks are one of my favourite birds and I’m looking forward to seeing my photograph every time I visit.”

    Ros and Mark Grooms, Jasper’s proud parents added: “Jasper took up photography when he was six years old and absolutely loves nature photography. We are so proud of Jasper, who recently won a photography competition organised by the RSPB with his photograph of a robin singing, and all the hard work he puts in to getting the perfect pictures.”   

    Dr Sansome continued:

    “We’re also delighted to display some fabulous, colourful and eye-catching feathers designed and made by pupils of the Granta School for children with special needs. The feathers have been used to brighten up a series of windows at the centre and have made a real difference to the look and feel of this area. We’re also indebted to Jo Bowes, local artist, who created a wonderful peacock design which is now centre-stage in the waiting area for young children. It’s so rewarding to engage with our local community and service users when designing our new premises and I’d like to thank each and every one of them.”

    Collage from Jaspers visit

    Jasper with his photo albumn
    Feather Artwork created by the Granta School for children with special needs
    Peacock Artwork created by Jo Bowes

  • So proud of our fab staff survey results – it’s our amazing staff that make CCS such a special place to work!

    by Debbie Manning | Mar 06, 2018

    The 2017 NHS staff survey results are published today and thanks to the fabulous culture our staff have helped create at Cambridgeshire Community Services NHS Trust, we have yet again received some fantastic results!     

    Here’s a quick summary of our results:

    • In 29 out of the 32 key findings, the Trust scored 'better than average' when compared to other community trusts nationally
    • In 19 of the key findings, staff rated the Trust as the best in the country when compared to the results our peer community trusts received (see below)
    • There were no key finding where the Trust scored 'worse than average'    
    • The Trust's overall staff engagement score remains 'above average' at 3.97 (this indicator is scored on a scale of 1-5 with 3.78 showing as the national average for community trusts).  3.97 is the highest score nationally for community trusts!    

    These are the 19 key findings where staff rated the Trust as the best in the country when compared to the results our peer community trusts received

    • KF13 – Quality of noon-mandatory training, learning or development
    • KF20 - % of staff experiencing discrimination at work in the last 12 months
    • KF21 - % of staff believing that the organisation provides equal opportunities for career progression or promotion
    • KF30 – Fairness and effectiveness of procedures for reporting errors, near misses and incidents
    • KF31 – Staff confidence and security in reporting unsafe clinical practice
    • KF18 - % of staff attending work in the last 3 months despite feeling unwell because they felt pressure from this manager, colleagues or themselves
    • KF19 – Organisation and management interest in and action on health and wellbeing
    • KF15 - % of staff satisfied with the opportunities for flexible working
    • KF1 – Staff recommendation of the organisation as a place to work or receive treatment
    • KF4 – Staff motivation at work
    • KF7 - % of staff able to contribute towards improvements at work
    • KF8 – Staff satisfaction with level of responsibility and involvement
    • KF9 – Effective team working
    • KF5 – Recognition and value of staff by managers and the organisation
    • KF6 - % of staff reporting good communication between senior management and staff
    • KF10 – Support from immediate managers
    • KF32 – Effective use of patient/service user feedback
    • KF23 - % of staff experiencing physical violence from staff in last 12 months
    • KF25 - % of staff experiencing harassment, bullying or abuse from patients, relatives or the public in the last 12 months

    What’s changed since last year’s survey results?
    8 key findings have improved from our 2016 results and 2 have deteriorated. 

    The key findings that have improved are:

    • KF11 - % appraised in last 12 months
    • KF30 – Fairness and effectiveness of procedures for reporting erros, near misses and incidents
    • KF19 – Organisation and management interest in an action on health and wellbeing 
    • KF1 – Staff recommendation of the organisation as a place to work or receive treatment
    • KF14 – Staff satisfaction with resourcing and support
    • KF5 – Recognition and value of staff by managers and the organisation
    • KF10 – Support from immediate managers
    • KF32 – Effective use of patient/service user feedback

    The 2 key findings that have deteriorated since last year’s scores are:

    • KF28 - % witnessing potentially harmful errors, near misses or incidents in last month
    • KF22 - % experiencing physical violence from patients, relatives or the public in last 12 months

    What next?
    We’ll now update and refresh our staff experience improvement plan in response to these results in partnership with our staff side colleagues.  

    Thank you again to every member of staff – it’s you that makes our Trust such a special place to work!  

  • Jo and Gary make their film debut to publicise our Luton services

    by Debbie Manning | Jan 31, 2018

    Jo Frost, Adults Rapid Response Sister and Gary Meager, Children’s Rapid Response Nurse Practitioner have received special a thank you after they made their film debut this month when they went on camera to publicise our services.

    The pair were volunteered with less than 24 hours notice to take part in a video to show how services across the area were coping with winter pressures.

    Linda Sharkey, Service Director said: “Well done to Jo and Gary – natural presenters.”

    Chris Morris, Head of Adults said: “Thank you to Jo and Gary for stepping up to support this project. They had very little notice and no scripts and yet they both handled the task with real professionalism.

    “It’s not easy going in front of the camera but they made it look easy and the result is a great piece to showcase our rapid response services. Well done.”

    The video was made jointly by Bedfordshire CCG and Luton CCG and also featured Luton and Dunstable Hospital and the East London Foundation Health Trust.  It will be shown on social media and you can view it here:

    https://www.youtube.com/watch?v=YiCs6Zlu_h8&feature=youtu.be

     

Latest News
Compliments and complaints
Patient Experience
The staff are wonderful; the receptionists were polite and efficient, the nurses I have seen, were incredible.