• Award for Dental Receptionist for helping unwell patient

    by Debbie Manning | Dec 05, 2016

    Vanessa Callaghan, Dental Receptionist at the Cambridge Dental Services at Brookfields Health Centre, Cambridge has been awarded the Cambridgeshire Community Services NHS Trust’s Shine a Light award after being nominated by her colleagues for her help with an unwell patient.November Shine a Light winner - Matthew Winn with Vanessa Callaghan and Maria Ross Russell

    Neeta Patel, MOS Surgeon said: “We recently had a phone call to our reception from the wife of one of our patients who had become unwell following a dental surgical procedure. Vanessa spoke calmly and clearly and firmly directed her to call the ambulance.  The patient’s wife later called us back to say her husband was fine and that he was admitted to hospital and was very grateful for Vanessa's help.

    Maria Ross-Russell, Head of Dental Services, said: “We are so lucky to have Vanessa in the ‘front’ office.  Vanessa acted in a very professional and calm way to help this couple at what I imagine was a very scary situation for them both”.

    The “Shine a Light” scheme allows members of the public to nominate staff who have delivered a fantastic service and made a real difference to their lives. Trust staff are also encouraged to nominate their colleagues.

    Every month a member of staff or a team are selected from a list of nominations as the “Shine a Light” award winner. If you would like to nominate a member of staff or a team who has gone the extra mile for you, you can nominate online at

    (Photo: Matthew Winn, Chief Executive, Vanessa Callaghan, Dental Receptionist and Maria Ross-Russell, Head of Dental Services).

  • Local ‘Green’ Scheme wins silver award

    by Debbie Manning | Nov 18, 2016

    Three local organisations jointly scooped the silver prize at the glittering awards ceremony which recognised their recycling project. 

    Cambridgeshire Community Services NHS Trust, Cambridgeshire & Peterborough NHS Foundation Trust and Serco won the ‘Green Apple Award’ held in the House of Commons, London last Friday (11 November 2016) in the Environmental Improvement.category for their joint segregation project initiative.

    Chris Sharp, Matron - Infection Prevention and Control, Cambridgeshire Community Services NHS Trust explained: “We were delighted to be presented with the silver award.  Our scheme was set up to audit and review all of the Trust’s waste streams. Through a series of simple changes to operational practices large benefits to both compliance and cost effectiveness are predicted and these benefits, along with the ease of introduction, have been recognised by the judging panel in issuing the national award.

    “The departmental visits allowed for staff involvement and improved local awareness. We found that staff are committed to improving their recycling compliance where possible.  Building on this success the Trust hopes to undertake a similar audit to all departments within the Trust.”

    David Tucker, Waste Manager, Serco ASP said: “I am absolutely delighted with the receipt of the Green Apple Award. This recognises the hard work that has been put in by all parties concerned over the past few years in improving the waste management practices throughout each Trust with the associated benefits of improved compliance, good environmental practice and cost efficiencies. All in all a great demonstration of close partnership working.”

    Nicola Sharp, Head of Infection Prevention and Control at CPFT said: “It is great to be recognised for a collaborative piece of work that will make a difference not only to our staff and patients, but to the environment too.”

    The Awards were established in 1994 as an annual campaign to recognise, reward and promote environmental best practice around the world.

    The aims of the awards are to improve environmental performance, encourage the efficient use of resources, enhance the competitiveness of organisations, support the wider goals of sustainable development including social benefits through community and staff involvement and to help the Green Apple Award winners to benefit from their environmental endeavours.

    The Awards are run by The Green Organisation – an independent, non-political, non-activist, non-profit environment group.

    Photo (from left to right): 
    Roger Wolen - Founder and Managing Director of the Green Organisation
    Chris Sharp - Matron, Infection Prevention and Control, CCS NHS Trust
    Nicola Sharp - Head of Infection Prevention and Control, CPFT
    David Tucker  - Waste Manager, Serco ASP

  • Dreamdrops chosen Charity of the Year

    by Debbie Manning | Nov 17, 2016

    The Chairman of Huntingdonshire District Council, Cllr Peter Bucknell, has nominated Dreamdrops as one of his charities to support during 2016/2017.

    Cllr Bucknell visited the children’s unit at Hinchingbrooke Hospital, run by Cambridgeshire Community Services NHS Trust, on Thursday 17 November where he met with Anne-Marie Hamilton, Chairman of the Dreamdrops charity.

    Cllr Bucknell said: “I wanted to support children, carers (both adult and children), and bereaved adults, in the local community and chose Dreamdrops as one of my three charities to support.”

    The visit included a tour around the Children’s Outpatient Unit at Hinchingbrooke Hospital where Anne-Marie Hamilton explained how the money raised for the charity benefits children who are sick and are nursed either in hospital or in the community.

    Anne-Marie said: “Dreamdrops was set up with the aim of raising money to buy all those little (and large) extras that are not covered by NHS public funds but which make a hospital stay more comfortable - or less stressful - for children and their families.

    “Past donations have been used to purchase play equipment for hospitalised children and those awaiting their appointment, a sensory garden at the hospital and sensory equipment, a Wendy House for the outside play area, new chairs on the Special Care Baby Unit for breastfeeding mothers and screens to preserve their privacy, as well as a camera to provide photographs for parents of their newborns.

    “The charity's work doesn't just stop at the hospital door, as funds are also used to help sick children who are being cared for at home.  We are extremely grateful to Cllr Bucknell for choosing Dreamdrops as one of his charities to support this year.”

    For more information on Dreamdrops, or if you would like to raise money for the charity, please contact the Charity Administrator on 07790 911541 or via email at

    In the parents day room

    Photo: In the parents day room with (from left to right)  Sarah Hughes - Matron,  Anne Marie Hamilton – Chairman of dreamdrops,  Cllr Peter Bucknell – Chair of Hunts DDC and Mike Andrews, Vicechairman of dreamdrops,  Sandie White, Ward Sister.

  • Watch the video from our first local Healthcare Support Worker Conference

    by Debbie Manning | Nov 17, 2016

    On 11 November 2016 Health Education England Cambridgeshire and Peterborough Workforce Partnership celebrated the role of the healthcare support worker by inviting their employees to the first local Healthcare Support Worker Conference for clinical and non-clinical staff.

    The aim of the conference was to recognise and celebrate the dedication of this workgroup in providing quality services to our patients and clinicians, deliver first-hand information on development opportunities and to demonstrate methods of resilience that can be adopted in day to day practice.

    The event was attended by approximately 90 staff across eight organisations and funded by Health Education England.

    This is the result:



  • We are hosting a Job Fair in Luton on Thursday 24 November 2016

    by Debbie Manning | Nov 11, 2016

    Join our ground-breaking services and give your career a health boost

    Luton Children’s and Adults’ Community Health Services is hosting a job fair on Thursday, 24 November at the Hat Factory Arts Centre, 65-67 Bute Street, Luton, LU1 2EY.

    We are joining forces with our partners (below) to offer a wide range of jobs.

    • East of England Ambulance Service NHS Trust
    • Luton and Dunstable Hospital
    • Luton Borough Council
    • Luton Mental Health and Wellbeing Service run by East London NHS Foundation Trust
    • The Disability Resource Centre
    • Virgin Care 

    These opportunities give you the chance to work with first-rate staff across the borough to deliver the best outcomes for patients. 

    This could be a fantastic opportunity to give your career a health boost with Luton’s leading health and social care NHS providers, who will showcase exciting roles in some of the most dynamic service providers in the borough. 

    Below are some of the jobs on offer:

    • CCS: health visitors, district nurses, community nurses, children's community nurses, health care assistants - we have bank posts for all the above and sexual health services in Bedfordshire.
    • Luton Borough Council:  senior and specialist roles across social care and children's services.
    • East of England Ambulance Service NHS Trust:  intermediate ambulance practitioners, associate ambulance practitioners and paramedics.

    If you’re looking for a challenging and rewarding career in children’s or adults’ services - come and meet us at the job fair and find out more.


  • De-medicalising back pain

    by Phillipa Davies | Nov 10, 2016

    Pain and low mood can be linked together, so a new collaboration aims to give patientsPartnership working on back pain the tools to cope with persistent pain.


    Key peer relationships have been established with the DynamicHealth team from Cambridgeshire Community Services NHS Trust (CCS) and the Psychological Wellbeing Service run by Cambridgeshire and Peterborough Foundation Trust.  


    Jenny Van Maurik, Clinical Physiotherapy Specialist, joined CCS two years ago and was keen to establish a consistent approach to the management of persistent pain across the county. Now physiotherapists in Cambridge, East Cambs and Fenland, Huntingdon and Peterborough have upskilled themselves in managing patients with persistent pain in response to the latest research and guidelines.


    The understanding pain and improving fitness (UP) class is an evidenced based programme, which runs for an hour and a half once weekly for six weeks.  The aim is to help patients manage their pain better and improve their function and general fitness.


    Jenny said: “Certain patients are not able to engage with the normal approach to physiotherapy; they need to understand why they have their pain and dispel any fears they may have that are stopping them moving and regaining their function.


    “CCS is a frontrunner in the sea change of de-medicalising back pain. We are adapting our services to respond to the latest research and the collaboration between the UP class and the psychological wellbeing service is just one example of that.”


    The Psychological Wellbeing Service was created eight years ago in response to a government report, which found that 90% of the common mental health problems were mid to moderate (anxiety, depression, etc) dispelling the traditional view that the greater number were in the severe category. The service offers a step care model that varies the level of input psychological wellbeing practitioners have depending on patient need.


    Evidence suggests that people with poor physical health can experience some form of mental ill health and visa versa. The partnership aims to provide a holistic package of care for both mental and physical health.


    Christina Jassi, Senior Clinician for Peterborough Psychological Wellbeing Service said: “A lot of background work has taken place like shadowing, so that both teams develop an understanding of the services and the natural overlap between them. Part of our role is to educate physical health practitioners to hopefully incorporate the screening tools we use into their assessment, as symptoms of pain and depression/anxiety can be similar.”


    Psychological wellbeing practitioners are hoping to co-facilitate certain sessions, starting with a pilot at the class based at Hinchingbrooke Hospital from September.


    Christina said: “We don’t underestimate the impact pain can have on someone’s life, not just on a physical level but the relationships with those around them and the practicalities of day to day living.”

  • Innovative service cares for people in their own home

    by Debbie Manning | Nov 10, 2016

    Adults with complex needs living in Luton are set to benefit from innovative ‘At Home First’ integrated health and social care services.

    Dr Nina Pearson, Luton Clinical Commissioning Group Chairman and local GP explained:  “The At Home First service is good news for local people with complex needs who are at risk of a hospital admission.  This collaboration between adult health and social care community services will enable the delivery of co-ordinated, seamless care to people in their own homes where this is clinically appropriate.

    "Whether you’re an existing patient (or carer) with our community nursing service, or a health/social care professional wishing to refer a patient at risk of emergency hospital admission, the At Home First service can be accessed via one single telephone number:  0333 405 3000."

    Service Director for Luton adult community health services, Linda Sharkey explains the At Home First rapid response service and intensive case management service:  “Where patients are in crisis, the At Home First Integrated Rapid Response service will stabilise patients through the provision of co-ordinated health and social care in the home for periods of up to 72 hours.  The Integrated Rapid Response Team operates 9.00 am – 5.00 pm, with a 24/7 nursing service.

    "Patients with longer term needs can be referred from the rapid response service, or direct by a patient, carer or health/social care professional, to our At Home First intensive case management service.  

    ”Our Community Matrons will work with patients and partners (including GPs, therapists, social care professionals, reablement and mental health specialists), to develop personalised care plans to meet each individual’s needs, typically for periods of between 30-90 days.  When the patients’ condition improves, they will be discharged from the intensive case management service to routine health and social care services depending on their needs but with ongoing access to the At Home First Services if required. Of course, should patients need hospital care at any time, these specialist inpatient services would continue to be available.” 


  • The latest edition of our ‘Keeping in Touch’ newsletter is out today.

    by Debbie Manning | Nov 01, 2016

    Our latest edition of ‘Keeping in Touch’ newsletter for November 2016 is out today. 

    This edition contains a wide range of articles including:

    • Service celebrates its first year in Norfolk
    • Fun, fruit and karate on offer
    • Out of body experience
    • Staff Excellence Awards 2016
    • Local dentists achieve accreditation
    • New nursing degree course

    We hope that you enjoy reading our newsletter, but If you have any comments or suggestions regarding this or future editions please let us know via email at


  • Local dentists achieve prestigious accreditation

    by Debbie Manning | Oct 28, 2016
    Local community Dental Surgeons Maria Ross-Russell and Julia Hallam-Seagrave have been approved to provide training in conscious inhalation sedation in dentistry.

    Tracey Cooper, Service Director for Cambridgeshire Community Services NHS Trust explained:  “I am incredibly proud that Dr Ross-Russell and Dr Hallam-Seagrave have been accredited to provide conscious inhalation sedation training by the prestigious Intercollegiate Advisory Committee for Sedation in Dentistry (IACSD).  This is great news for our community-based Dental Healthcare service which provides care to some of the most vulnerable people in our community.”

    Maria Ross RussellDr Ross-Russell, added:  “Patients have a right to expect a high quality service to meet their dental needs and we are proud of the services we provide locally.  Conscious inhalation sedation is an important technique for the delivery of dental care to patients who have significant anxiety.  Being able to provide this training ourselves will have significant advantages, enabling more of our dentists to develop this skill whilst avoiding the cost of external training, and enabling many more patients to be treated using this technique.” 

    “Conscious inhalation sedation is a technique in which the use of a drug or drugs produces a state of depression (sedation) of the central nervous system enabling treatment to be carried out, but during which verbal contact with the patient is maintained” continued Dr Hallam-Seagrave.  “For people who have a dental phobia or anxiety it is a highly effective way of providing safe, individualised, high quality dental care. We are delighted to have been accredited to introduce a local training programme across our Cambridgeshire and Peterborough services.”
  • Outstanding support wins Trust award

    by Kirstie Flack | Oct 20, 2016

    Glenn Johnson, HR Business Partner, has been awarded the Cambridgeshire Community Services NHS Trust’s Shine a Light award after being nominated by his colleagues for his outstanding support.

    Ellen Ballantyne, Service Manager for iCaSH Norfolk said: “Glenn has been very supportive to the iCaSH Norfolk management team, providing advice and support, and picking up an increased workload over recent months.

    “He always listens to concerns and offers advice and guidance in a fair and balanced way and we really appreciate the level of support he provides.”

    The “Shine a Light” scheme allows members of the public to nominate staff who have delivered a fantastic service and made a real difference to their lives. Trust staff are also encouraged to nominate their colleagues.

    On winning Glenn said: ‘Many thanks to Ellen, Sarah and Karen for nominating me for this month’s Shine a Light award, it is nice to be recognised for the service me and my team provide. I have enjoyed working with iCaSH Norfolk over the past year or so and I look forward to working closely with them, and the rest of iCaSH in the future.”

    Every month a member of staff or a team are selected from a list of nominations as the “Shine a Light” award winner. If you would like to nominate a member of staff or a team who has gone the extra mile for you, you can nominate online at

    (Photo: Matthew Winn, Chief Executive, Glenn Johnson, HR Business Partner and Ellen Ballantyne, Senior Manager for iCaSH Norfolk).

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