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  • Children's RR team announced as regional winners in NHS Parliamentary Awards

    by Debbie Manning | Nov 23, 2020
    Congratulations to our fabulous Children's Rapid Response team who have been chosen as regional champions in the Excellence in Urgent and Emergency Care Award.

    The Luton & Bedfordshire Children’s Rapid Response Team was set up in April 2013 offering a model of closer to home services for children with acute health needs. The team has worked tirelessly at improving the patient journey and avoiding the need for attendance in the busy acute setting. The innovative approach that the team has taken in designing local urgent care protocols to keep children and young people in the community has significantly improved caring for children at home. By working alongside other colleagues and agencies the team’s approach offers services that are more convenient for people and reduces hospital admissions from GPs and A&E by facilitating advanced care in the community.

    Children's Rapid Response


    Nominated by Luton MP Rachel Hopkins, our champions will now vie with around 70 regional winners for a national award, which will be presented at a special ceremony in the Palace of Westminster in July 21.

    Well done to everyone involved.

  • Innovative project to help vulnerable elderly people wins prestigious award

    by User Not Found | Nov 19, 2020


    An innovative project, which helps nurses, GPs and social care staff identify frail, elderly people with long term conditions so that they can be treated and cared for at home has won a prestigious national award.

    Andy Boocock, Information Analyst with Luton Adult Community Health Services designed an easy to use interactive digital data dashboard for partners across health and social care as part of a wider programme of work to meet the challenges posed by the town’s growing elderly population. The tool allows elderly people to be identified, whether they are living in their own homes or care homes, so that health care plans can be put in place to avoid unnecessary hospital admissions.

    The Population Health Management Tool project won the Improving Care for Older People Award category of the HSJ Patient Safety Awards recognising its outstanding contribution to healthcare.

    The Luton Adult Community Health Services team – part of Cambridgeshire Community Services NHS Trust – were recognised for “their ambition, visionary spirit and the demonstrable positive impact that their project has had on patient and staff experiences within the health and social care sector.”

    Andy said: “This tool brings together the data from hospital and accident and emergency admissions of frail, elderly people over the age of 65 and presents it in such a way that it can be easily understood by those working in the health and social care sector. It is documented in one place so that everyone can use it and we can prioritise the health needs of elderly people.”

    The team works with partners in Luton and Dunstable Hospital, primary care, social care, ambulance service, mental health and voluntary sector and this tool helps them to provide joined-up care for the people they serve.

    GP Haydn Williams said: “This is an incredibly powerful tool. It helps us to organise our frailty clinics and to address the needs of our elderly patients before they get sick so that we can anticipate their health needs. 

    “During Covid, it has allowed GPs to very quickly identify those patients in care homes so that we can put care plans in place to help them should they get sick.”

    Pete Reeve, Service Director, Luton Adult Community Health Services added: “We are absolutely delighted to have won this award. Although this award goes to CCS this is really a testament to the collaborative approach in the Luton system; colleagues from our Primary Care Networks have been instrumental to making this work. 

    “We know that elderly people who need medical help recover far quicker at home surrounded by their families and we work with our partners to make that possible. This tool helps us to identify those vulnerable elderly people who need our help and put in place care plans to prevent them having to go into hospital unnecessarily.”

    Luton CCG has been very supportive with this project, it’s forward thinking and innovative ethos have really driven forward innovation in Luton.

    Amanda Flower, Associate Director, BLMK CCGs said: “The relationships in Luton that allow collaborative pieces of work such as this to flourish have taken time to develop and are so important.  It’s great to be a part of it – we can really build on this.”

    The HSJ Awards judging panel said: “This is an excellent example of improving care for older people. Patients too often fall through the gaps and there often isn’t the technology to identify these patients. 

    “The population health tool is a great example of being able to identify patients early and put steps in place to prevent a deterioration of their condition. This is a truly responsive collaborative partnership approach to supporting older people with clear benefits applied during Covid-19.”

  • Virtual Board Meeting - 18th November 2020

    by Sarah Turner | Nov 12, 2020

    Due to the current Coronavirus pandemic, the Trust board meeting on Wednesday 18th November, which was due to take place in public, is being held virtually.

    A set of papers for the board meeting has been published on our website here.

    There will be an option for members of the public to submit any questions to the board for consideration by emailing Please keep questions brief and to the point, and use ‘Trust Board Meeting Question’ in the subject heading of your email.

    Responses will either be posted on the Trust’s board meeting webpage following the meeting or can be found in the minutes published in due course.

  • Wonderful generosity helping to support disadvantaged children in the community ​

    by Kirstie Flack | Oct 29, 2020


    Dreamdrops iPad DonationCambridgeshire Community Services NHS Trust’s charity, Dreamdrops, has recently donated nine iPads and a laptop to the Huntingdonshire Community Group’s Covid-19 Response team to help disadvantaged children and young people in the community.

    The group`s founder Cllr Patrick Kadewere said “We are very grateful to the Dreamdrops charity for their generous donation, we have been working with many vulnerable families throughout the Covid-19 pandemic and a problem we found during school closures was a lack of access to technology.

    "This donation will assist local children to improve in their education and access their homework easier. We have liaised with Mr Bennet, Headteacher of St Peter's School in Huntingdon, who have identified students in need, for these iPads to be donated to.”

    Anne-Marie Hamilton, Chairman of Dreamdrops said: “This donation will help benefit local children and give them the lifeline they need to stay in touch and interact with their school, particularly if we have another local lockdown.  We cannot thank everyone enough for their kind generosity during such a difficult time.

    “A special thank you to Mick Marks and his team, I-Dash, Eaton Socon and Daniel Shortle, Lion’s Den Computers, St Neots for cleaning and refurbishing the iPads and laptop ready for children to use.”

    Mayor of Huntingdon Karl Webb joined representatives for Dreamdrops and Huntingdonshire Community Group for the handover of theses devices and said “Dreamdrops is my chosen charity for my Mayoral term. It is a real pleasure to work alongside Dreamdrops and Huntingdonshire Community Group`s Covid-19 Response team in supporting local families during these unprecedented times. My thanks go to the generous members of the public for donating these devices, you are truly amazing in your actions, a real example of community spirit.”

    For further information on how you can help raise funds for the charity please visit or email

     Photo L-R: Cllr Patrick Kadewere, Mike Andrews (vice-chairman of Dreamdrops), Christine Luckham (Dreamdrops Committee member), Karl Webb (Mayor of Huntingdon) and Mayoress of Huntingdon, Hilary Meers-Webb.


  • Luton MP visits community nursing teams after nominating them for national award

    by User Not Found | Oct 13, 2020

    Luton MP visits community nursing teams after nominating them for national award

    MP Rachel Hopkins Visits luton treatment centreLuton South MP, Rachel Hopkins visited the town’s community nursing teams on Friday (October 2) to find out more about their work and how they have adapted during the Covid 19 pandemic.
    Rachel met specialist nurses from Luton Children’s and Adults Community Health Services working as part of the adults’ TB team and children’s rapid response team. Her visit came after she nominated both teams for the annual Parliamentary Health Awards.
    Rachel said: “It was a pleasure to visit both teams and hear more about their vital work. I was impressed to see how well they are working in partnership with other organisations such as NHS 111 and the town’s homeless shelter to keep the people of Luton safe. I wish them every success in the Parliamentary Health Awards.”

    Rapid response nurses welcomed Rachel at their clinic at the Luton Treatment Centre where children are referred with potentially urgent conditions such as fever or head injury. The team was believed to be the first in the country to introduce direct referrals from NHS 111 for children under five in a bid to reduce hospital emergency attendance. Since the Covid-19 pandemic, the service has been extended to cover children and young people up to the age of 16. The clinic now runs seven days a week and covers Luton, South Bedfordshire and villages in central Bedfordshire.

    During 2019, a total of 1,511 referrals were accepted by the team, 835 of which came from NHS 111. The service has successfully enabled 1297 children (86% of those referred) to avoid a trip to A&E, a hospital admission or a visit to their GP; improving accessibility for local families across the county.  

    Lynn Fanning, team lead said: “Our aim is to provide care for acutely unwell children in the community and keep them out of hospital. We are proud to share with Rachel all we have achieved in leading the way in children and young people’s services across Luton and parts of Bedfordshire. Visits like this are a great way to raise awareness of our service and how we work in collaboration with our children’s community teams, NHS 111, GPs, hospital colleagues in A&E and the paediatric assessment unit and the ambulance service.” 

    Rachel also met the adult nurses at the centre who work to control Tuberculosis and reduce the spread of infection in Luton. Their work has led to the number of cases of this life-threatening disease being halved in just six years. The nurses work in partnership with the local hospital, other authorities and the town’s homeless shelter. 

    Mike McMahon, clinical lead said: “It was lovely to meet Rachel today and to explain how we’re supporting people in Luton. TB is treatable but there is still so much stigma surrounding it, in fact it’s the biggest cause of death for women. It’s time to talk about it. 

    “In 2016 we became one of the first community-led services to pilot the national Latent Tuberculosis Infection Screening Programme tracing those people who were at risk of developing the disease in the future. We focus on prevention as much as treatment here at the centre”.

    Luton Children’s and Adult Community Health Services are part of Cambridgeshire Community Services NHS Trust and Matthew Winn, Chief Executive said: “We were delighted to welcome Rachel and thank her for nominating our teams for the Parliamentary Health Awards.

    “Both these teams have led on ground-breaking work in their fields and we are very proud of their achievements to date.”

  • Virtual Board Meeting and AGM - 16th September 2020

    by Sarah Turner | Sep 11, 2020

    Due to the current Coronavirus pandemic, the Trust board meeting on Wednesday 16th September, which was due to take place in public, is being held virtually.

    A set of papers for the board meeting has been published on our website here.

    There will be an option for members of the public to submit any questions to the board for consideration by emailing Please keep questions brief and to the point, and use ‘Trust Board Meeting Question’ in the subject heading of your email.

    Responses will either be posted on the Trust’s board meeting webpage following the meeting or can be found in the minutes published in due course.

    Our Annual General Meeting is also being held on Wednesday 16th September at 3.30pm and will be held virtually too.

    A set of papers for the AGM is available here and our Annual Report can be found on our website here.

    If you'd like to join the AGM virtually, please email

  • Nurses win prestigious awards for championing mental health

    by Debbie Manning | Sep 03, 2020

    Bedfordshire children’s nurses, Emily Martin and Georgia McNamara have won prestigious national awards for championing mental health through the Covid-19 pandemic.

    Emily, Specialist Community Nursery Nurse and Georgia, Children’s Complex Health Nurse have received Cavell Star Awards after launching a weekly virtual drop-in service to help colleagues struggling with their mental health during the pandemic.

    The nurses, who work for Bedfordshire Children’s Community Health Services – part of Cambridgeshire Community Health Services NHS Trust - had completed a mental health first-aid course. They wanted to support their colleagues in the team by using the techniques they had learnt and sharing information and resources they had been given.

    They were nominated for the awards – run by the nursing charity, Cavell Nurses’ Trust – by Sian Hooban, Service Manager for the Community Children's Nursing Services. Sian said: “I am so proud of Emily and Georgia. They have taken the training received and immediately found a way they can use it virtually to help all our nurses who might be struggling during this pandemic.

    “It’s been a tough time for everyone and these drop-in clinics have offered our fabulous staff the chance to talk through any issues they might have and find ways to cope and continue supporting the families we serve.”

    The Cavell Star Awards are given to nurses, midwifes, nursing associates and healthcare assistants who show exceptional care to their colleagues, patients or their patients’ families.

    Emily said: “In light of the recent pandemic, it is so important to support each other the best we can and this is why we decided to run these weekly sessions for people to be able to talk to us about any concerns or worries they may be having.“

    Georgia added: “Mental health applies to everybody and it is as important to look after your mental health as it is your physical health.”

    John Orchard, Chief Executive at Cavell Nurses’ Trust said: “Emily and Georgia have shown exceptional care in difficult circumstances to help their colleagues; this is exactly what the Cavell Star Awards are all about.”

    Georgia (left) and Emily proudly show off their Cavell Star Awards.

    Shining Star #2 - Georgia                   Shining Star #1 Emily

  • Virtual Trust Board Meetings

    by Sarah Turner | Jul 10, 2020

    Due to the current Coronavirus pandemic, the Trust board meeting on Wednesday 15th July 2020, which was due to take place in public, is being held virtually.

    A set of papers has been published on our website here.

    There will be an option for members of the public to submit any questions to the board for consideration by emailing Please keep questions brief and to the point, and use ‘Trust Board Meeting Question’ in the subject heading of your email.

    Responses will either be posted on the Trust’s board meeting webpage following the meeting or can be found in the minutes published in due course.

  • NHS Trust rated best in the country for two years running in National Guardian’s report

    by Sarah Turner | Jul 09, 2020

    Dr Henrietta Hughes OBE, National Guardian for the NHS has published her second national Freedom to Speak Up Index report today (Thursday 9 July 2020).

    For the second year running, Cambridgeshire Community Services NHS Trust, which delivers community health services across the East of England, is the highest ranked NHS Trust in the country.

    Welcoming this national recognition, Mary Elford, Chair of Cambridgeshire Community Services NHS Trust, said: “I am so proud that our commitment to building a culture where people feel safe to express their concerns, as well as their ideas for improvement, and have confidence that these will be acted upon has been recognised for the second year running. There is always more we can do, and we will continue to build on this success, including through our network of Freedom to Speak Up Champions.”

    Matthew Winn, Trust Chief Executive, added: “It is great news that the views of our staff have led to our Trust being rated the best NHS Trust in the country for encouraging staff to raise their concerns.  As the Index report identifies, a positive speaking up culture is usually seen in Trusts, such as ours, rated Outstanding by the Care Quality Commission, and is therefore directly linked to how our staff provide high quality and safe care for residents across the East of England. I am always inspired by all the great work our staff do and the compassionate way they do it.”

    Dr Henrietta Hughes OBE, National Guardian for the NHS, commended the Trust saying: “Cambridgeshire Community Services NHS Trust deserves enormous credit for being the highest ranked trust overall on the Freedom to Speak Up Index for the second year running. Looking at the figures in more detail reveals that the trust also attained the highest percentage in relation to staff agreeing that they would feel secure raising concerns about clinical practice, with 82.1 per cent, compared to the national average of 71.7 per cent. I very much hope other trusts are able to look to what they are doing in order to achieve similar results and that Cambridgeshire Community Services NHS Trust continues to strive to make speaking up business as usual.”

    We are outstanding

    Cambridgeshire Community Services NHS Trust staff celebrating being awarded an Outstanding rating by the Care Quality Commission. Photograph taken prior to social distancing requirements.

  • Luton parents and carers get a helping hand from Parentline

    by Debbie Manning | Jun 29, 2020

    From today (29 June 2020) Luton parents and carers are being offered a helping hand with a range of issues affecting their young children and teenagers from a brand new confidential text service,

    Parentline - Website Banner 07507 331886 - June 2020

    The secure messaging service allows parents and carers to speak to a health visitor or school nurse for any health and wellbeing advice regarding their child for the standard cost of a text. By starting a conversation by text to 07507 331886 they will receive a text message response immediately or within 24 hrs.

    Kaye Lewis-Flinch, Clinical Lead for Luton Parentline said: “Anyone who has cared for a child or young person knows that there are issues and problems that come up at every stage of the journey. It might be about a struggle with a toddler to put in place a regular bedtime routine, issues with feeding or needing advice and signposting to local mental health services for a young person.”

    “That’s where Parentline comes in, offering a helping hand, the chance to find an answer by consulting the professionals. It’s also a great way to find out how to access other local services. It’s an easy to use service for anyone looking after a child or young person.”

    The Parentline team will answer queries from 9am to 4.30pm Monday to Friday, excluding bank holidays except in exceptional circumstances.

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