Q. Can the application be saved part way through and then revisited to further edit and add information?
A. You can start the online referral form, logout and come back to the same online referral form later if required.

Q. Is there a way of getting a copy of what has been input?
A. Once the online referral form has been completed and submitted you have the option to download a copy of the form which can be printed / saved to file.

Q. If parent voice is required, do they have a separate log-in or will we (school) need to capture that on paper and input?/ Is there a way parents can have access to the referral school does on the portal so they can input their own details?
A. The online referral portal is for professional use only. We provide specialist services requiring a professional referral. We would be unable to effectively triage a parent referral due to needing education/early years information such as school reports etc. Where this is not possible/appropriate, referral can be made via GP or other health professional e.g. health visitor. Without a holistic and comprehensive view of the child at point of referral there would be further delays to the process which we of course want to avoid.
Q. What information does school need to have with them before they start the form.
A. The portal referral form contains the same information as the email/paper form. Please have a look at this page for a list of all of the essential info you will need before starting the referral.
Q. Are there any prompt sheets for those finding the portal confusing?
A. There is an instruction guide and video explaining how to use the portal here: https://vimeo.com/753859770/5f3b3f8853
Q. Queries have been left with the Health hub and I am waiting on a response – is there an expected turnaround time?
A. Turnaround time should be up to 72 hours. We would encourage people to email the health hub with their queries, and queries will be responded to.
Q. What do the status boxes mean?
A. Draft Referrals - This status box shows how many referrals you have in draft and not yet submitted to CCS Community Services
Submitted Referrals -This status box shows how many referrals have been submitted to CCS Community Services
Completed Referrals – This status box shows how many of your submitted referrals have been actioned by CCS Community Services for processing
