Parentline Website Banner - April 2019

Parentline is a secure and confidential text service for parents and carers of those aged 0-19. It offers advice and support on a range of issues such as weaning, sleep and emotional health or how to make an appointment with our team. This is also a great mechanism to find out how to access other local services.

Simply text 07507 331456 with your question to start the conversation – our team will be there to answer your queries from 9am to 4.30pm, Monday to Friday (excluding bank holidays).

For young people aged 11-19

For young people aged 11-19 years old, we also offer ChatHealth, a text service where young people can get advice from our school nursing team. Find out more about ChatHealth here.

Confidentiality and safety disclaimer

We might inform someone if we were concerned about your safety but we would usually speak to you first. Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate message back to confirm we’ve received your text. If you need help before you hear back from us contact your GP, nearest walk in centre or dial 111. Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some 'number masking' mobile apps). To find out what we do with your information, please visit NHS CCS privacy notice. Prevent the health professional from sending messages to you, text STOP to our number. Messages are charged at your usual rates.

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Approachable, honest, supportive. Spoke on a level my son could understand.