This award is an opportunity for patients, families, visitors, and Trust colleagues to say ‘thank you – you made a difference’ to a member of staff or a team for anything (however small!) that helped make their experience of our services better.

We are delighted to announce that our May ‘Shine a Light’ winners are:

Hannah Burlinson, physiotherapist with our Cambridgeshire & Peterborough DynamicHealth Team and Annie Stonestreet, Health Visitor in our Bedford 0-19 Team Their nominations struck a chord with our Executive Team for going above and beyond to ensure the very best outcomes for their patients. 

Hannah was nominated for escalating a potential domestic abuse case and working with the Trust’s safeguarding team to advocate for her patient, present her safeguarding concerns to multi-agency complex case panels and, in a difficult situation, ensure this lady was protected and was aware of how to access support services and remain safe. 
 
Championing the needs of a five year old vulnerable child and their foster family led to Annie’s nomination.  Prior to Annie’s involvement this young boy was identified as having development delays, learning needs and behavioural difficulties.  Through rigorous and detailed assessment Annie identified that with assistance, compassion, routine, love and nurture this young boy could meet his developmental milestones and hopefully go on to be adopted.  

Other nominations this month:

Staff Member: Krystina Hatton Tissue Viability Service
Nominated by: Service User
Krystina was nominated for providing continuity of care and helping to improve the service users wound. "Always smiling and makes me feel like I matter" were some of the words used to describe Krystina. 

Staff Member: Susan Mckemmie Speech and Language Therapist
Nominated by: Service User
Susan's nomination stated "she has been friendly, positive, encouraging and professional at all times. My son really looks forward to speech therapy sessions with her as she makes them so engaging and fun for him".

Staff Member: Pauline Vesey
Nominated by: Donna Rodgers
Pauline was nominated for all the support and help she gives the team. She is always ready to step in and support anytime when the team have been short staffed, to cover patient visits, support with other duties etc

Staff Member: Children's Community Specialist Nursing Service (Paeds) Cambs & Peterborough
Nominated by: Service User
The team were nominated for going above and beyond anything we have experienced with medical professionals to have the people looking after our son, talk directly to him and involve him rather than communicating to him through us.

Staff Member: Anne Price
Nominated by: Hunts MSK Admin Team
Anne was nominated by the team for being a constant support for every member of staff in the Huntingdon Dynamic Health Physiotherapy department throughout the pandemic and continuing to do so now. Ann always puts staff and patients before herself, despite having a bereavement, she continued to have a presence in the department and is always readily available to help staff members. 

Staff Member: Clinical Systems Team
Nominated by: Alison Murray
"The team of 8 worked tirelessly through thousands and thousands of records, understanding villages and streets they were unfamiliar with, using maps, postcodes and 'Teams' chats, not forgetting a lot of tea and biscuits! After 4 long days they have provided us with a system much better organised to support children, young people, families and staff to continue to give excellent care. We can’t thank them enough!!"

Staff Member: Leila Daniel/Lorraine Ivanciu-Wilkinson/Karen Patchett/Kirsty Hughes/Jeanette Gowing/Helen Armstrong
Nominated by: Kirsten Clarke
The adult safeguarding team has achieved an amazing feat over the past 12months. They were given the task of having 60% of all eligible staff trained to level 3 adult safeguarding by end March 2022. That is just over 900 staff all having 2 virtual sessions! This task was given just as lockdown came into force and their whole face to face training package had to be re written to be able to deliver virtually.

Staff Member: Andy Boocock
Nominated by: Pete Reeve
Nominated by Pete Reeve who said, "He is always very helpful, knowledgeable and has a 'can do' attitude, even when he is busy and under pressure. The data he provides is invaluable in helping us understand how we are performing and where we can improve. Thank you Andy!"

Staff Member: Hayley Readshaw
Nominated by: Jo Smith
Hayley was nominated by Jo who said "Hayley has worked tirelessly with members of the HCP team who have struggled to get set up on the system or work their way around it- some members of staff have been to Hayley several times as the system is very complicated. This role is over and above her Nursery Nurse post which has been incredibly busy due to the pandemic."

Staff Member: Lucinda Kilby
Nominated by: Rebecca Bedford
Rebecca nominated Lucinda to acknowledge the work she has being doing over the last few weeks. Luci has seen her workload increase dramatically as she has been supporting the Bedford Continuing Care Team whilst they await the appointment of an interim team manager. She has provided invaluable support to the team as they face a period of uncertainty, ensuring that she speaks with them every day and is available whenever they need her. This is all on top of managing the Luton Continuing Care Team! 

Staff Member: Julie Hartard & Afsana Yasin
Nominated by: Augustina Williams
Augustina nominated Julie and Afsana for their work on the IT migration. She reports both staff members have been magnificent in the role of IT site Migration Champions. Not only have both Julie & Afsana gone above the call of duty ensuring clinical and administrative colleagues within the service have been fully supported during the IT Migration, they have also supported colleagues on site in other services. 

Staff Member: Bedford Children's Continuing Care Team
Nominated by: Rebecca Bedford
Rebeca nominated the team due to the fact that over the last few weeks the team have faced a period of uncertainty whilst they await the appointment of an interim team manager. Despite this they have maintained the momentum of delivering outstanding care to children and young people and their families in their homes 24 hours/day 7 days/week. 

Staff Member: Ann Blair
Nominated by: Limetree Team 
The Limetree Team said "Anne has worked in iCash for many years and always goes above and beyond for her team and the service. She is always the one to stay and cover the late shifts when needed due to sickness or annual leave. She trains all staff that join the team to read Microscopy whether that be other HCAs, Nurses or Doctors and provides updates when required."

Staff Member: Marion Eaton
Nominated by: Ash
Ash submitted this nomination, praising the amazing support and management from Marion. She is always ready to support the team in every way possible. She works above and beyond to support her staff. 

Staff Member: Sue Guess
Nominated by: Donna Rodgers
Donna nominated Sue saying "Sue has been the only pharmacy technician working covering the service for months now. There used to be three staff covering and Sue is now doing everything. She works tirelessly, is always on duty, will always see all patients that are referred to her on a daily basis."

Staff Member: Rapid Response Luton Adults
Nominated by: Petrina Kaye/Tracy Fitzsimmons
Petrina and Tracy wanted to acknowledge the work put in by the whole team, stating how hard they have all worked over an extremely challenging year to deliver 24 hour 365 days a year service. Over the last 6 months the team have been working tirelessly to implement several service redesign projects - delivery of the national 2 hour Urgent Community Response offer, where they have been working alongside system partners to develop and test new pathways to help support patients to remain safely at home.

Outstanding nominations again this month, well done to everyone who was nominated, well deserved!