PALS (Patient Advice and Liaison Service)

Our Patient Advice and Liaison Service (PALS) support patients, their families, carers and our staff by:

  • listening to your queries and concerns in confidence
  • giving you information and advice about local health services 
  • finding solutions to any problems you may be having, as quickly as possible 
  • directing you to other sources of help 
  • advising you how to make a formal complaint
  • ensuring that your comments, concerns and compliments are heard and used to improve the Trust’s services. 

If something is troubling you:

Step 1: Try raising the concern with the person providing your care in the first instance.

Step 2: If you have tried this and you feel that they were unable to help you, or you don’t feel able to discuss your concerns direct with the person involved, then contact PALS who can raise your concerns on your behalf.

Step 3: If you still feel dissatisfied and you wish to make a complaint, PALS can give you information about the  complaints procedure.

PALS contact details  
To write to our PALS team, you only need to include the line below on your envelope.  No other address details are required.

FREEPOST
Licence Number RTGA-CTLG-SCKH
Cambridgeshire Community Services NHS Trust
Patient Advice and Liaison Service (PALS)

Tel: 0300 131 1000  (300/03 numbers are part of a customers “free minutes” package and any other call cost reduction packages.)

Email:  ccs-tr.pals@nhs.net

PALS (May 2016)

  • Advocacy

  • Compliments and Complaints

  • Q&A

  • Your Feedback

FileTypeSizeUploaded onDownload
0440 - Handling confidential and sensitive informationPDF1.01 MB16 Dec, 2016 Download
PALS poster (April 2018)JPG197.08 KB25 Mar, 2015 Download
0258 - If You Have A Concern or ComplaintPDF1016.67 KB25 Mar, 2015 Download
0253 - Patient Info Guide - Your RightsPDF990.85 KB25 Mar, 2015 Download
0280 - Concerns and Complaints - Easy ReadPDF491.44 KB25 Mar, 2015 Download
0276 - PALS Easy ReadPDF1.03 MB25 Mar, 2015 Download
Latest News
Compliments and complaints
Patient Experience
The staff are wonderful; the receptionists were polite and efficient, the nurses I have seen, were incredible.