News

  • It’s official – community services rated ‘Good’ in all areas

    by Phillipa Davies | Jun 20, 2018

    CQC

    Our services have been rated ‘good’ in all five areas assessed by the Care Quality Commission, following an inspection in June 2018.

    The latest report shows an improvement on our inspection in 2014, with a clean sweep of green and many areas of outstanding being recognised, maintaining our overall 'good' rating.

    Matthew Winn, Chief Executive said: “I am delighted that the Trust and the services our staff deliver have been rated as ‘good’, with many examples of outstanding practice being recognised. These ratings reflect the dedication and professionalism of our staff and the phenomenal programme of service improvements, which have taken place across our regional services in the last few years. All of this contributes to us providing high quality health services that improve the outcomes for local residents.”

    Responding to the report’s findings, Julia Sirett, Chief Nurse added: “Quality is at the heart of everything we do; and to be rated ‘good’ for the safety, effectiveness, responsiveness, care and compassion of our services is a credit to our amazing staff.” 

    Matthew Winn concluded:  “The Trust’s overall leadership, management and governance arrangements were also rated ‘Good’; which is excellent news for local people given the strong link between these and the quality of services delivered.

    “The CQC team did identify a small number of areas where we can improve and these have either been addressed or are in the process of being addressed.  

    “I would like to take this opportunity to thank each and every member of staff across our regional services for their hard work, without which we would not have received such fantastic ratings.” 

    Summary of outstanding areas identified

    • Our dental services were rated as ‘Outstanding’ for ‘Caring’ – including some staff learning Makaton and simple British sign language to improve communications
    • the Luton respiratory team interventions reducing the prevalence of TB locally by 10% per year in the last three to four years
    • introduction of The Think Pink campaign in Luton (including a pink wristband) which is ensuring patients already known to community services receive speedy resumption of services on discharge from hospital or avoid a hospital admission altogether
    • The Luton community discharge team working closely with the hospital and GPs to anticipate patients who may need additional support before discharge and to triage GP referrals to help avoid unnecessary admissions.
    • The Oliver Zangwill Centre was commended for its involvement in a number of innovative practices including the development of an external memory aid ‘NeuroPage’
    • Each of the Trust’s Board meetings include a patient story to set the tone of the meeting and staff were invited to have lunch with the Board following the meeting

    Are services safe

    • There was a good incident reporting culture. Incidents were investigated and lessons learned were shared as appropriate.
    • Compliance with mandatory training was good. This was an improvement since our last inspection when compliance with mandatory training was poor.
    • Staff protected patients from abuse and the service worked well with other agencies to do so. Staff were trained on how to recognise and report abuse, knew how to respond, and were well supported by the safeguarding team.
    • Staff had the right qualifications, skills, training and experience to keep people safe from avoidable harm and abuse and to provide the right care and treatment.
    • There were still staff vacancies in community health services for adult teams (Luton) but this had improved since our last inspection in May 2014. Staff were flexible in their approach to work and managers proactively ensured there were sufficient staff on duty.

    Are services effective?

    • Care was provided in line with national guidance. Managers checked to ensure staff followed guidance as part of regular supervision and audits.
    • There was effective monitoring and findings were used to improve. Findings were compared to other services to enable learning.
    • Staff were competent to undertake their roles and managers appraised staff’s work performance and held supervision meetings with them, to provide support and monitor the effectiveness of the service.
    • Staff understood their roles and responsibilities under the Mental Health Act 1983 and the Mental Capacity Act 2005. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care.
    • Staff of different kinds worked together as a team to benefit patients. Doctors, nurses and other healthcare professionals supported each other to provide good care.

    Are services caring?

    • Staff cared for patients with compassion. Feedback from patients confirmed that staff treated them well and with kindness. This was particularly evident in the community dental service where dental staff took time to get to know patients holistically and provided care that was person centred.
    • Staff involved patients and those close to them in decisions about their care and treatment.
    • Staff provided emotional support to patients to minimise their distress.
    • Feedback was consistently positive and Friends and Family Test results were good overall.

    Are services responsive?

    • Patients’ individual needs were considered when planning services.
    • People could access the service when they needed it. Waiting times from referral to assessment were in line with good practice.
    • Concerns and complaints were taken seriously, investigated and lessons learned from the results, the Trust had acted on negative patient feedback, made changes and shared findings with all staff.

    Are services well-led?

    • The board had the skills, knowledge, experience and integrity to lead the Trust. The Trust board members were a group of individuals with a wide range of experience, knowledge and skills who displayed transparent accountability at decision making levels.
    • The executive team were a stable cohesive team, focused on patient safety and quality of care. They were dedicated leaders with clear strategic vision and commitment to staff engagement.
    • The board and senior leadership team recognised the training needs of managers at all levels, including themselves, and worked to provide development opportunities for the future of the organisation.
    • The board and senior leadership team had set a clear vision and values that were at the heart of all the work within the organisation. They worked hard to make sure staff at all levels understood them in relation to their daily roles.
    • The board were aware of the continuing pressures on the health system and the challenges this presented to quality and sustainability. There was a strong focus on working collaboratively with local partners, acute and social services and external organisations to move forward sustainability and transformation plans.
    • Board members were visible across the trust and without exception, staff fed back that senior leaders were visible and approachable.
    • The board reviewed performance reports that included data about the services, which service leads could challenge.
    • Staff throughout the core services we inspected told us the Trust promoted a ‘no blame’ culture and they were encouraged to raise concerns and report incidents without fear of retribution.
    • The Trust's overall staff engagement score was the best for community trusts and ninth best nationally at 3.97 compared to the 3.78 as the national average for community trusts.
    • The Trust was committed to improving services by learning from when things go well and when they go wrong, promoting training, research and innovation.
    • Leadership development opportunities were available, including opportunities for staff below team manager level.
    • The Trust actively supported leadership development through further training and planned for career succession.
    • Leaders across the trust generally promoted a positive culture that supported and valued staff, creating a sense of common purpose based on shared values. Staff we spoke with throughout our core service and well led inspection told us they felt positive and proud about working in the Trust and their team. Staff told us they felt empowered to make decisions and to make changes.

    Areas for improvement

    Trust-wide

    • The Trust should improve the time taken to resolve complaints in line with its own policy.

    Adult community services – Luton

    • The Trust should ensure it revises its clinical waste disposal policy and that staff follow the correct procedure for the disposal of clinical waste in patient’s homes.
    • The Trust should ensure that community nursing staff have time scheduled for daily handover meetings.

    Community dental services – Cambridgeshire and Peterborough

    • The Trust should review the storage of patients’ dental care records to ensure they are held securely and confidentially at the Brookfields location.
    • The Trust should review the process around medicine management and daily medicine fridge temperature monitoring, to improve consistency across the whole service.
  • Power to the Pedal for NHS Staff

    by Debbie Manning | Jun 08, 2018

    Health Workers encouraged to use pedal power to visit patients in Cambridge

    Cambridgeshire Community Services NHS Trust (CCS) have hired two electric bikes (e-bikes) at the Brookfields Hospital Campus on Mill Road.  The e-bikes (from Rutland Cycling) will be available for members of staff from CCS to use, and forms part of the Trusts travel plan, which was introduced following the recent redevelopment of the site.  

    Mark Robbins, Director of Finance for CCS said:  “This is the first time that we, as a Trust, have provided e-bikes for staff as part of our travel plan for Cambridge.  If this proves to be a success we may look to expand the scheme across other sites”.

    Staff can cycle to their visits during their working day rather than using cars, as they have been supplied with hi-vis vests, helmets and pannier bags so that staff can safely transport equipment.  The e-bikes also come with chargers and Rutland Cycling will service them, and replace the e-bikes every three months.
    3845: Alex Forbes from Rutland Cycling presents the e-bikes to Leah Moors, Arden Dierker Viik, Kim Purkiss, Kathryn Mann and Tabitha Slater.

    Dan Murtagh, Retail Area Manager from Rutland Cycling said:  “We are delighted to be working with Cambridgeshire Community Services NHS Trust.  It is our aim to get as many people as we can using e-bikes as a form of transport and we know from experience it will have many benefits for the trust and their staff who use them on a daily basis"


    The delivery of the bikes also coincides with Bike Week 2018, which runs from 9 – 17 June 2018, and staff will be encouraged to not only use these e-bikes, but also to use their own bikes too and leave their cars at home.  

    DSC_3871 - cropped

     


  • Norfolk Just One Number celebrates a very successful first year

    by Alex Keep | May 25, 2018

    To add to the excitement of being nominated for a national Person Centred Care award last week, the Norfolk Just One Number team celebrated their one year anniversary this week.

    A celebration was held at the Just One Number base in Cringleford, where staff from all over the Norfolk Healthy Child Programme came together with colleagues from Norfolk County Council and the Cambridgeshire Community Services executive team.

    May 2018 CelebrationJust One Number officially launched in March 2017 providing a single point of access for children and young people 0-19 and their parents and carers.

    In the first year:

    • Over 45000 calls were taken from parents, schools and other professionals and 80% were resolved within the first contact. The remaining 20% of calls are followed up with a call back or transferred to their local team for action.
    • Calls range from requests for health advice and support, links to community resources and requests to book appointments.
    • Over 4800 texts were received into the Chat Health messaging service from young people seeking health advice or support. This resulted in 350 separate interventions with young people.
    • In addition to responding to calls and text messages, the Just One Number Team process information and referrals from partner agencies, ensuring that families receive appropriate care in a timely way.

    Sian Larrington, Head of Service, Norfolk and Cambridgeshire Children & Young People’s health Services said:

    “Every child deserves the best start in life and Just One Number is playing an important part in achieving this in Norfolk”

    “We are ecstatic with how the first year has gone in Just One Number. It really has been a huge team effort and when we look at the sheer volume of work completed, it makes me very proud of the service.”

     “We have clinicians in the team who provide real time support for young people and families, over the phone or by responding to the hundreds of messages we receive on our texting services ChatHealth and Parentline.”

    “Having Just One Number as a single point of access allows us to respond to many more queries and this means that children, young people and families in Norfolk get the right care, at the right time, from the right person.”

    Sarah Barnes Public Health Commissioning Manager for Children and Young People said:

    “This service is so much more than just a phone number, we’ve been delighted with the take up since it launched 12 months ago. Just One Number not only includes a text service for parents, but also offers the opportunity to speak to a clinician directly if needed. It is a health service for the children and families of Norfolk delivered in a way that reflects how people live their lives.  Referrals can be made by a variety of means, by parents, young people and professionals, enabling families to access a wide range of support services whatever their need.”

    *An animation has been created to help advertise the Just One Number service:


  • "Helping Hands" donate their time to local children’s sensory garden project

    by Kirstie Flack | May 23, 2018
     

    dreamdrops garden project

    Cambridgeshire Community Services NHS Trust’s charity ‘dreamdrops’ has received an amazing donation enabling them to revamp the Sensory Garden and play area at the Children’s Unit, based at Hinchingbrooke Hospital.

    Each year Pope Woodhead & Associates (part of the Huron Consulting Group) run a programme called "Helping Hands," with each office choosing a charity to donate their time to and this year they chose dreamdrops.

    Louise Jones, operations co-ordinator and Cherre Northfield, project co-ordinator said: "The money provided by Huron enabled us to buy new plants, herbs, top soil, paint, cleaning materials, tactile tiles, a bird camera, table, new butterflies and ladybirds for the sensory garden and play area.

    "Our office in St Ives was excited to be involved and to help dreamdrops tidy up the garden for the children and their relatives to use. It was our opportunity as a company to connect and give back to the local community."

    Anne-Marie Hamilton, chairman of dreamdrops said: "The work the Helping Hands team have done in the sensory garden has transformed the area into a lovely space for children and parent’s to spend time in when staying on the unit.

    "We cannot thank them enough and we are extremely grateful for this kind donation and for all their hard work."

    If you would like to find out more about dreamdrops and how you can donate to this charity please visit their website at:
    http://dreamdropschildrenscharity.org/donations-and-fundraising/

  • Sally’s Triple Challenge helping to raise money for local children

    by Kirstie Flack | May 21, 2018

    Sally at the top of Snowdon

    Cambridgeshire Community Services NHS Trust’s charity ‘dreamdrops’ has received an amazing donation of over £500 for the Holly Ward at Hinchingbrooke Hospital.

    Sally Burgess from St Ives recently took on the mammoth challenge of Climbing Snowdon, by herself, in under 3 hours! In July she will attempt to swim 100 lengths in 1 hour 50 minutes and in October she will take part in the Great Eastern Run – 13.1 miles.

    Sally said: "My son Malcolm was very ill in December 2017. He was looked after on Holly Ward and received care at home after being discharged.

    "I decided to raise money for dreamdrops to give something back to the wonderful staff that looked after Malcolm and our family.

    "Climbing Snowdon was a huge challenge but also an amazing experience. I met some wonderful people on the day, everyone was really friendly and the views were stunning!"

    Anne-Marie Hamilton, Chairman of dreamdrops said: "We are delighted to receive this wonderful donation. I am thrilled that the climb went so well and cannot believe how quickly Sally managed to climb Snowdon; it is a terrific achievement, particularly as she did this ‘solo’ without any back up team!

    "The money raised with go towards some new comfortable armchairs for the parents to use on Holly Ward. After nearly 14 years with the original chairs, the parents will be able to sit in comfort whilst on the ward. We cannot thank Sally enough."

    If you would like to find out more and donate to Sally’s cause please visit her Just Giving page at: www.justgiving.com/fundraising/sallystriplechallenge or if you would like to find out more about dreamdrops please visit the website at:
    http://dreamdropschildrenscharity.org/donations-and-fundraising/

  • Norfolk Just One Number leads the way in Patient Centred Care in NHS 70 Awards

    by Kirstie Flack | May 18, 2018

    Norfolk Just One Number team (2)

    Norfolk Just One Number leads the way in Patient Centred Care in NHS 70 Birthday Awards

    The NHS in the Midlands and East area has today (Friday 18 May) revealed that the Norfolk Just One Number service from Cambridgeshire Community Services NHS Trust is one of 10 it has chosen as regional champions in a prestigious competition to mark the NHS’s 70th birthday.

    Norfolk Just One Number was nominated by Chloe Smith MP and Sir Henry Bellingham MP.   This innovative single point of access and care co-ordination hub is enabling thousands of families and professionals across Norfolk to speedily access consistent and evidence based services from the right health care professional within the county’s healthy child programme service from their first contact.  

    Clinical and administrative response times within the Healthy Child Programme services have improved and the introduction of text based messaging services are providing alternative channels for young people and parents to seek advice.

    Our innovative plans for digital and app based improvements will help us achieve our aspiration for every child in Norfolk to have the best start in life.

    Sian Larrington, Head of Children & Young People’s Services, Cambridgeshire Community Services NHS Trust said: “I am absolutely delighted that the Norfolk Just One Number team has been shortlisted as a national finalist for the Person-Centred Care Champion Award. 

    "The team has worked incredibly hard to ensure children, young people and families across Norfolk are able to easily access high quality advice, information and community health services.  This recognition reflects their commitment to achieving the best outcomes for Norfolk families. We’re over the moon!”

    Norfolk Just One Number is representing the Midlands and East of England as they vie with other regional winners from across England for a national award to be presented at a special ceremony in the Palace of Westminster in July.

    From almost 160 entries, senior experts have chosen 10 outstanding nominations, which exemplify the best of what the NHS and its partners do day in, day out.

    All 10 of the champions will now be invited to the national awards ceremony, which will be held on 4 July 2018, the day before the NHS’s 70th birthday.  The ceremony will be hosted by Dr Sara Kayat, NHS GP & TV Doctor best known for This Morning, Celebrity Island with Bear Grylls and GPs: Behind Closed Doors.

     

  • Professor Barbara Wilson, Oliver Zangwill Centre: national finalist in NHS 70 Birthday Awards

    by Kirstie Flack | May 18, 2018
    NHS 70th Professor Barbara WilsonCongratulations to Professor Barbara Wilson, Founder of the Oliver Zangwill Centre: finalist in prestigious NHS 70 Birthday Awards.

    The NHS in the Midlands and East area has today (Friday 18 May) revealed that Professor Barbara Wilson OBE from Cambridgeshire Community Services NHS Trust is one of 10 it has chosen as regional champions in a prestigious competition to mark the NHS’s 70th birthday.

    As a resident of Bury St Edmunds, Barbara Wilson was nominated by Jo Churchill MP in the Lifetime Achievement Award category for dedicating over 40 years of her life to brain injury rehabilitation.

    Barbara is esteemed for her care for patients, building bridges between practice and theory, and team work between psychologists, occupational therapists, physiotherapists and brain injured people. 

    She is founder of the Oliver Zangwill Centre for Neuro-psychological Rehabilitation in Ely, founder and editor of an international journal Neuropsychological Rehabilitation, author of 26 books and several instruments for testing patients, including a memory test translated into sixteen languages. She is loved by students who appreciate her devotion and encouragement. 

    Now retired, Professor Wilson continues to influence present and future staff in the NHS and further afield promoting the core ideas of a holistic approach to neuropsychological rehabilitation.  

    Professor Wilson said  “I am delighted to be shortlisted for the Lifetime Achievement Award category of the NHS70 Parliamentary Awards. Should I be successful in winning the award, it would be due recognition of neuropsychologists and all other professions working in brain injury rehabilitation for their essential work in assisting survivors of brain injury to lead purposeful lives. 

    “Being good at saving lives is admirable but we need to ensure the lives led by those saved are worthwhile and fulfilling. Such an outcome can also reduce the financial burden on statutory clinical services provided by the NHS, and lessen the stress on the lives of carers.” 

    Professor Wilson is representing the Midlands and East of England as they vie with other regional winners from across England for a national award to be presented at a special ceremony in the Palace of Westminster in July. 

    From almost 160 entries, senior experts have chosen 10 outstanding nominations, which exemplify the best of what the NHS and its partners do day in, day out. 

    All 10 of the champions will now be invited to the national awards ceremony, which will be held on 4 July 2018, the day before the NHS’s 70th birthday.  The ceremony will be hosted by Dr Sara Kayat, NHS GP & TV Doctor best known for This Morning, Celebrity Island with Bear Grylls and GPs: Behind Closed Doors.

  • Exciting redevelopment plans for North CambsHospital, Wisbech

    by Debbie Manning | Apr 19, 2018

    The North Cambridgeshire Hospital in Wisbech is set to benefit from an £8 million investment. 

    Matthew Winn, Chief Executive, Cambridgeshire Community Services NHS Trust explained: “I am delighted to announce our exciting redevelopment plans for the North Cambridgeshire Hospital site in Wisbech which will ensure a vibrant local base for health services for the local population for years to come.”

    “The £8 million redevelopment will focus on upgrading vacant or out-dated accommodation on site and be phased over a three year period.  By Autumn 2018 we will have refurbished part of the vacant Rowan Lodge and moved the musculo-skeletal physiotherapy services from their current location on site into the refurbished building. This will vastly improve the environment for patients, visitors and staff.”

    Additional redevelopment plans, subject to appropriate planning permission, include: 

    • refurbishing by Autumn 2019 the existing kitchen/dining block to create a new clinical area from which high quality services can be delivered, improving the privacy and dignity available for patients
    • completing the full refurbishment of Rowan Lodge by Autumn 2019 and moving the outpatient services delivered by Queen Elizabeth Hospital NHS Foundation Trust into this new clinical area
    • demolishing redundant and out-dated buildings to create, by Winter 2019, additional car parking space and landscaped areas
    • by Autumn 2020 redeveloping the main entrance and waiting areas to create a welcoming and accessible space for patients and visitors, including a café
    • upgrading the infrastructure and facilities on site throughout the above timescales including an energy centre which will provide a more sustainable approach to heating across the site.

    Mr Winn added “We want to provide a great facility for the benefit of local people.  Our plans are sufficiently flexible to enable further development on site including in support of the ‘Wisbech 2020 vision’ and local regeneration schemes.”

    Mr Malcolm Bruce, Chairman of the Friends of North Cambridgeshire Hospital and local resident added: “We are absolutely delighted to hear about this investment which will result in tremendous improvements on the site which will undoubtedly benefit local people.  Services closer to home are so important for our community and we look forward to continuing our fund-raising activities and longstanding positive relationship with health service providers in the coming years.”

    The Arthur Rank House Charity has also announced exciting plans for the services they deliver from the Alan Hudson Day Treatment Centre on the site.   

    Dr Lynn Morgan, CEO of the Arthur Rank Hospice Charity said  “We have plans to double the size of the Alan Hudson Day Treatment Centre which is located on the North Cambridgeshire Hospital site.  Our work will start in the autumn of this year and we are pleased that we will be co-located with these exciting plans for the wider site, all of which will mean a significant upgrade of healthcare facilities for Wisbech and the surrounding area.”

    NCH Redevelopment diagram

  • New phone number for MSK Physiotherapy

    by Debbie Manning | Apr 16, 2018

    Our DynamicHealth MSK Physiotherapy Service phone number changes today (16 March 2018).

    You will now be able to contact the Cambridgeshire and Peterborough service from one single number 0300 555 0123, making it easier for you to contact us and speak to the right person at the right time!

    New number for DH MSK Service - April 2018

  • Youngster’s photography takes pride of place in new Children and Young People’s community health services facility ​

    by Kirstie Flack | Apr 12, 2018

    Jasper Grooms and his peacock wall art

    The photography of Jasper Grooms, aged 11, is taking pride of place in a new community health services facility in Cambridge.

    Dr Alison Sansome, Clinical Director of Children’s Services with Cambridgeshire Community Services NHS Trust explains:

    “The Trust has recently brought together a range of services for children and young people in refurbished premises on the Brookfields Campus in Cambridge, enabling families to easily access multiple services all under one roof.   

    “This fabulous light and airy building, which we have called the Peacock Centre, needed some special art work in our reception area to bring it to life and I knew just who to ask. Jasper Grooms has been one of my patients for some years and I have been impressed to see how his interest and skills in photography have blossomed.  He really is a fantastically creative young person and I am pleased we have been able to recognise his talents by displaying his art work in our new premises.

    Jasper was over the moon to see his spectacular photograph of a peacock enlarged and taking pride of place across an entire wall at the centre saying:  “Peacocks are one of my favourite birds and I’m looking forward to seeing my photograph every time I visit.”

    Ros and Mark Grooms, Jasper’s proud parents added: “Jasper took up photography when he was six years old and absolutely loves nature photography. We are so proud of Jasper, who recently won a photography competition organised by the RSPB with his photograph of a robin singing, and all the hard work he puts in to getting the perfect pictures.”   

    Dr Sansome continued:

    “We’re also delighted to display some fabulous, colourful and eye-catching feathers designed and made by pupils of the Granta School for children with special needs. The feathers have been used to brighten up a series of windows at the centre and have made a real difference to the look and feel of this area. We’re also indebted to Jo Bowes, local artist, who created a wonderful peacock design which is now centre-stage in the waiting area for young children. It’s so rewarding to engage with our local community and service users when designing our new premises and I’d like to thank each and every one of them.”

    Collage from Jaspers visit

    Jasper with his photo albumn
    Feather Artwork created by the Granta School for children with special needs
    Peacock Artwork created by Jo Bowes

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