This award is an opportunity for patients, families, visitors and Trust colleagues to say ‘thank you – you made a difference’ to a member of staff or a team for anything (however small!) that helped make their experience of our services better.

The winner for July 2019 is:

Tracey Hodge, Community Nursery Nurse, HCP 0-19, Peacock Centre, Cambridge

Tracey was nominated by Lorraine Thompsett, Emily Sowter-Bucknell and Jo Restall for being a committed member of CCS staff working tirelessly in an area which is considered one of the highest areas of deprivation in Cambridgeshire over the last 10 years. They said: “Tracey has built trust with the families where other individuals have not been able to reach and has contributed to changing the lives of some of the highest need families for the better.  We would like the opportunity to acknowledge her and thank her for her support, not only to the families but to us, where she has often contained us and kept us smiling. Tracey oozes positivity and is an inspiration to all with her calm and consistently professional manner.  We want to let her know how much she is valued and appreciated.”

Tracey is respected by families and professionals alike and below is a small sample of comments by services users, professionals and work colleagues:

• She went above and beyond for me and my daughter, welcoming us when we moved to the area, making us feel comfortable with her. Tracey interacted well with my daughter, playing with her. She got us funding for a new fridge. I’d give her 5 stars, she’s an all-round good person, and I can’t rate her enough.
• Tracey is fantastic, really helpful, particularly with my little girl, and helping me with my depression
• Tracey does a terrific job; she’s been really helpful to me and my son, through a particularly difficult time helping me with my mental health.
• Tracey is really nice, she’s made me feel comfortable with her, and she’s great!!
• Tracey has been amazing, I wouldn’t have been able to do half the things I have done without her support, I can always rely on her, she’s always so positive, and has been so helpful with doing referrals, she’s just wonderful.
• Tracey really helped us with my daughters’ food regression and sleep, she listened to us and gave us really good tips to help us; she made such a difference. She’s absolutely fantastic.
• I've had a very emotional morning, feedback from families is AMAZING, I've rung all the families and also contacted the Fields Children’s centre and they are going to email me. Please can I have this as a full time job - phoning families and getting feedback is the best! It probably helps that I'm asking about Tracey and everyone loves her!!! (Jo Restall Infant Feeding Advisor)
• She is amazing. I could never have managed East Barnwell without Tracey there. She is also a friend for life. I also strongly recommend contacting the Family Workers at The Fields Children's Centre as Tracey has worked closely with The Fields over the past 10 years and I think it would further acknowledge the outstanding work Tracey has done for CCS and also the local community. (Emily Sowter-Bucknell – HV/MASH health advisor)
• I have known Tracey for 12 years and in that time, I have known her to be a great source of information regarding the children and families in the area. She has a good rapport with the families and builds their trust and will often accompany them when we as a nursery visit the homes before the child starts to provide the extra information and support for the family. As a nursery we work closely with her in terms of how we are going to support them from both education and health aspects. Tracey is a wonderful person who is always cheerful. She is approachable and works tirelessly to make sure the children and family in this area are supported. Thanks, Ruth

Fantastic feedback Tracey, well done!

Also nominated this month:

TB Screening Team - Michael McMahon, Kiran Shahzadi, Shaheen Haider, Catherine Neery, Jenna McLaren, Neil Podbrausky, Karen Powell, Irene Mailing and Diane Denison, Luton 

The team were nominated by Sarah Munroe for providing an excellent TB screening programme at Luton Sixth Form College.  Sarah said: “They were very professional, with excellent provision under a great time of demand.”

Helen Gray, Trainee Professional Lead, Norfolk Healthy Child Programme - West

Julie Williamson nominated Helen as she has worked with Helen for a number of years as a fellow health visitor. Julie said: “Helen has always been an approachable, friendly, dedicated, compassionate member of the team, particularly in her role as Family Public Health Nurse and her previous LAC role. Helen will go out of her way to offer support to her colleagues and has a passion for improving the service for families as well as staff.

“More recently, Helen has completed the Chrysalis training and started a new role as trainee professional lead. I have seen her develop as a leader and watched her confidence grow. She has supported me in my leadership development and has been a role model to me, by instilling confidence in myself to achieve more in my future development. I feel Helen deserves some recognition for the fantastic job she does, and is a true asset to the Norfolk Healthy Child Programme!”

Jo Robertson, Service Manager, Luton Adults

Jo was nominated by Clare Steward for the energy and enthusiasm she exhibits day to day which is amazing.  Clare said: “Jo’s can do approach inspires others to engage in some of the difficult things we are trying to do in the unit. Watching her at the daily huddle is inspiring as she engages the teams and supports them to think outside of the box. Thank you Jo.” 

Congratulations to everyone nominated this month!