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CCS NHS Trust is committed to involving local people in the decisions we make to ensure that the services we provide are:
- high quality
- responsive
- value for money.
We believe that each and every individual living in Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk using our services have the right to be involved in the ongoing development of the health services we provide.
We also believe that anyone using our services has a responsibility to make the best use of health resources, and are able to access information and support that enables them to make healthy choices about their lifestyles.
How are we involving users of our services, their representatives and the wider public?
We invite anyone using our services to complete a Patient Experience Survey.
Feedback is anonymous and is sent direct to an external company to compile data, but if there is something you wish us to know or to ask a question please contact the service directly or the PALS service.
We are proud of the level of satisfaction demonstrated through the above activities but we are not complacent and are developing action plans to address areas, such as improving dignity and reducing waiting times.