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Community Paediatric Audiology

Services have changed during Coronavirus pandemic. Please remember to visit our children with complex care needs section of the website for further information and self-help.  If you’re worried about your child, our team will be able to offer advice and support. You can Call Us on 0300 029 50 50 **Monday to Friday 9am – 5pm excluding bank holidays** ask to speak to the community paediatricians.

If it is life threatening, call 999 for an ambulance. Remember that A&E is happy to see children for emergencies and will keep children separated from patients with coronavirus. If you are unsure when to call emergency services, please click here to read the latest guide for parents.

Community Paedatric Audiology photo

The Community Paediatric Audiology Service provides hearing assessment and advice for children for whom there is concern about hearing. We can assess children aged 9 months old to 16 years old and will require a referral from your child’s GP, Health Visitor, School, Paeditrician or Speech Therapist.

A copy of the Audiology Referral form can be found here.

*** Please Note - we are not accepting new referrals at this time***


Online chats and learning for those with a temporary hearing impairment from glue ear

Challenges and solutions

Video calls without captions - see if you can join a video chat with captions such as GoogleMeet (although they are not always accurate they may help), younger children who cannot read captions may still benefit from seeing the name of the person speaking.

Video freezing or cutting out - Optimising or boosting internet connections may help

Poor acoustics - encourage others to mute their mics if they are not speaking. Think about the home environment acoustics, quiet rooms with soft furnishings will improve the acoustics and make the lesson/speech easier to follow. 

Interaction is limited over a screen so attention wanes- ask the speakers to ensure they are clear and looking at the camera. More regular breaks may be needed. Hearing impairment leads to increased listening effort which causes fatigue. Children with hearing impairments will find concentrating to follow lessons harder, this may be particularly noticeable at the end of the day or a week on online lessons. Where possible if lessons are recorded this will allow children and families to review the content after a 'break'. This will be particularly important for lessons that use a lot of new vocabulary or are very speech heavy. 

Difficulty following content- pre lesson reading or a key word list of a new topic is always helpful. This allows children and their parents to review the vocabulary before the lesson, it is easier to listen and follow lessons when the vocabulary is familiar. This is particularly true in situations where there is degradation of the speech signals clarity, such as over video or audio link and listening in background noise. 

Parental support - parents work and do not always have time to sit with their child but identifying some chats or lessons where parents can dedicate some time to sit with their child is likely to help with engagement and supporting explanations. 

Headphones- using headphones to help the child’s audio experience may help. Hearing aids and headphones can often use bluetooth technology so that there are not wires around the child’s head or neck. Bone conduction headphones may be more helpful for children with a conductive hearing loss (which is the type of hearing loss caused by glue ear) , and also use Bluetooth technology. 

Fluctuating hearing - It may be the case that a child can easily access their online school learning one week but with a change in their hearing thresholds, for example during or following congestion from a cough or cold, the same technology and set up is harder to follow at another time. It is worth carrying out a 'sound check' to ensure that the volume settings, use of speaker/headphones, continues to give clear access to speech prior to the start of lessons. 

Community Paediatric Audiology (Cambridgeshire)

  • Cambridge City, South Cambridgeshire and East Cambridgeshire

    The Community Paediatric Audiology Service provides hearing assessment and advice for children for whom there is concern about hearing. We can assess children aged 9 months old to 16 years old and will require a referral from your child’s GP, Health Visitor, School, Paeditrician or Speech Therapist.

    Click here for a copy of the  Audiology Referral form. Our office and main clinic is based at:

    The Peacock Centre
    Brookfields Campus
    351 Mill Road
    Cambridge
    CB1 3DF

    Telephone number: 01223 218066. 

    We also provide some clinic appointments in the Outpatient Department at The Princess of Wales Hospital in Ely.

    If your child is aged under 8 months old and you have concerns, or if your child has a known permanent hearing loss they will need to be seen by the Paediatric Audiology Service at Addenbrooke’s Hospital. Please contact them on 01223 217797. If your child is already under a hospital based ENT service, please contact them about how to arrange a hearing test.

    What will happen at the appointment?:

    The appointment for  your child will start with a brief conversation between parents/carers and clinician about your concerns. This gives younger child a chance to settle into the test room and play with some toys/puzzles/books. We will then carry out some game based hearing tests to determine how well your child is hearing, followed by looking in their ears. We will explain and discuss the results with you when all testing is complete and make a plan with you about the next steps. This leaflet is aimed at children age 3-7  to help them understand what an appointment for a hearing test might be like. Feel free to read it to your child before the appointment.

    Below are a list of advice leaflets we might provide at your appointment depending on the outcome of the assessment.

FileTypeSizeUploaded onDownload
0018 - Discharge With Direct AccessPDF1.08 MB24 Mar, 2015 Download
0016 - Children With Listening DifficultiesPDF1.09 MB24 Mar, 2015 Download
0015 - Classroom StrategiesPDF1.08 MB24 Mar, 2015 Download
0017 - Cleaning The EarsPDF1.08 MB24 Mar, 2015 Download
0014 - Children and Loud NoisesPDF1.08 MB24 Mar, 2015 Download
0013 - Hearing Loss In SchoolsPDF1.08 MB24 Mar, 2015 Download
0020 - Normal Language DevelopmentPDF1.25 MB24 Mar, 2015 Download
0019 - Earwax TreatmentPDF1.08 MB24 Mar, 2015 Download
0021 - Recommended_Follow-Up to the Newborn Hearing Screen for babies in Cambridge South and East CambsPDF1.08 MB24 Mar, 2015 Download
0023 - Child's Hearing LevelsPDF435.21 KB24 Mar, 2015 Download
0022 - Tips For GlueEarPDF1.08 MB24 Mar, 2015 Download
0282 - Advice Following Referral To The Paediatric Audiology Dept At Addenbrooke'sPDF1.08 MB24 Mar, 2015 Download
0283 - Advice Following Referral To The ENT ClinicPDF1.08 MB24 Mar, 2015 Download
0341 - Childs hearing test results visual reinforcement audiometryPDF456.35 KB27 Apr, 2016 Download
NDCS going to hearing clinicPDF7.34 MB12 Aug, 2019 Download

Community Paediatric Audiology (Huntingdon)

  • Huntingdon

    The service sees: 

    • children aged 4 on 1st September each year for screening. 
    • All children aged nine months to 16 years (19 years if in special education) attending a state school or resident in the Huntingdonshire area referred because of concern regarding their hearing or a need to exclude a hearing impairment.

    Contact the Clinical Support Office on 01480 418614 for information and service hours.

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