Easy read and translate
Trust strategies, reports and accounts
Our strategy
We have some exciting and ambitious plans for the future.
Our green plan
As a provider of services across the majority of the East of England, we have an obligation to ensure we make our services as sustainable as possible whilst still providing a high quality of care to local residents. We're proud of what we've achieved to date.
Annual report and accounts
Our annual report and accounts 2024-25 is packed full of information and case studies which demonstrate the innovation and best practice our staff are delivering on a daily basis, as well as the challenges the NHS faces. We hope you enjoy reading the report and look forward to reporting on progress next year.
Narrator: Our story, our people. CCS Annual Report Summary 2024 to 2025.
What we do.
Cambridgeshire Community Services NHS Trust provide health services for people across 5 counties, in their homes and neighbourhoods to support them to live healthier lives.
We do this in partnership with individuals, their families and carers and with healthcare and educational providers, preserving good health as well as responding to ill health. We are proud to provide outstanding, quality services that meet the needs of our diverse communities in an accessible way closer to home, giving people more choice and control over their health and wellbeing.
In line with the NHS Long Term Plan, the work we undertake will become more important as the NHS seeks to prevent ill health, support an ever growing older population, deal with the increasing level of obesity in children and adults, and manage the complexity of care required to support people to live independently in community settings.
We aim to deliver services that are: locally accessible, provided close to or in people's own homes, are provided to the highest standard by skilled and compassionate staff, promote good health and the prevention of ill health, reduce inequalities and ensure equity of access, are integrated across health and social care boundaries, and are focused on maximising an individual's potential and independence.
What our patients and service users say about us.
Service users and carers are asked to provide feedback via the Friends and Family test. In 2024/2025, 34,791 people provided feedback. 93.88% of people said we provided a good or very good service.
47,736 positive comments and compliments were received by our services.
What our staff say about us.
The results of the 2024 national NHS Staff Survey placed us as the best performing community trust nationally for 8 of the 9 survey themes. We are compassionate and inclusive; We are recognised and rewarded; We each have a voice that counts; We are safe and healthy; We are always learning; We work flexibly; We are a team; Morale.
Thank you to everyone who has played a part in the successes of this year, and ensured our services have continued to give high quality and compassionate care.
Latest annual report
-
18699.22Kb
-
5904.99Kb
Auditor reports
We have appointed Bishop Fleming as our auditors from 2022/2023.
Latest auditor annual report
-
3924.24Kb
-
119.83Kb
Quality account
An overview of the quality of services we delivered last year, demonstrating to leaders of healthcare, clinicians, staff and the public our commitment to continuous, evidence-based quality improvement.
-
1627.60Kb
Pay gap reports
Latest pay gap reports
-
144.64Kb
-
152.71Kb
-
183.00Kb
Equality Delivery System (EDS) reports
We are using the Equality Delivery System 2 (EDS). This is the updated version of the EDS launched by the Department of Health. We use it as a tool to help us to deliver against our statutory requirements in promoting equality and the value of diversity of our staff and service users in order to meet our goals.
Current EDS report
Workforce Disability Equality Standard (WDES) reports and action plans
Latest WDES reports and action plan
-
22.08Kb
Workforce Race Equality Standard (WRES) reports and action plans
Latest WRES reports and action plan
-
29.05Kb
Patient safety incident Response policy and plan
Ensuring safety of people using our services is one of our top priorities. To help support this we use:
- incident reporting
- education and training
- implementing a fair and open culture
- the patient safety incident response framework (PSIRF)
We've adopted the PSIRF approach. It promotes a co-ordinated and data-driven response to patient safety incidents. Our policy and plan sets out our approach for responding to patient safety incidents and issues. This helps us continue to cultivate an open and transparent patient safety culture.
Patient safety incident policy and plan
Medicines Formularies
Cambridgeshire Community Services NHS Trust follows the local Clinical Commissioning Groups (CCGs) Medicines Formularies.
For the Cambridgeshire and Peterborough areas:
For the Bedfordshire, Luton and Milton Keynes areas:
For the Norfolk and Waveney area: