by
Kirstie Flack
| Jul 29, 2015
This award is an opportunity for patients, families, visitors and Trust colleagues to say ‘thank you – you made a difference’ to a member of staff or a team for anything (however small!) that helped make their experience of our services better.
The winners for July 2015 are:
The Heart Failure Team, Randstad Court, Luton
The team were nominated by Shigufta Hussain, a third year student, who was truly grateful to have been part of the heart failure team for 10 weeks. Her mentor Ruth Tilley and co-mentor Jo McEwan and Lindsay Farmer were one of the best mentors/teachers any student could have. They welcomed her to their team with compassion and care, and they were also the same with their care with patients. They are inspirational nurses and great teachers.
Well done to the team!
Other nominations included:
Joanna Kerly, Nurse on Holly Ward, Hinchingbrooke Hospital
Jo was nominated by the mother of one of her patients for drawing a smiley face on the “magic cream” plaster to make sure it was more fun, smiling all the time at her two year old to reassure her.
She explained every single thing she was doing directly to her daughter, even when she was asleep and taking her obs. She built a relationship with her daughter so quickly she couldn’t believe it. Her daughter trusted her and listened to her, it made a huge difference!
Also for looking after the lady and her husband when they were worrying. For just being fantastic, calm, organised and a superb professional. They not have asked for more!
DVT/ Anticoagulation Service (Blood Screening) Luton
The team were nominated by their colleagues Daniela Petre and Augustina Williams, following a review of the services which included a CQC self-assessment for your service. They wanted to congratulate the team for their high quality, commitment and innovation.
There is clear evidence of outstanding in most aspects of care the service is providing to the local population in Luton. There is a truly holistic and innovative approach to assessing, planning and delivering treatment. SOPs and local protocols are comprehensive, up-to-date and meeting policy on procedural documents requirements. All staff are actively engaged in activities to monitor and improve quality. Consent and safeguarding practices demonstrate gold standards. The services are tailored to meet the needs of individual people and are delivered in a way to ensure choice and continuity of care. The service actively participates with partners, mitigating risks arising from poor communication and prompting relevant NICE guidance to be followed.
Well done to you all!