What we do with your feedback

For information about how to raise any concerns or make any comments about our services, please visit Compliments, Comments and Complaints

CCS NHS Trust is committed to involving local people in the decisions we make to ensure that the services we provide are high quality, are responsive to the needs of those that use them, and are value for money.

We believe that each and every individual living in Cambridgeshire, Luton and Peterborough, as well as Suffolk residents using our sexual health services, has the right to be involved in the ongoing development of health and social care services we provide.

We also believe that residents have a responsibility to make the best use of health and social care resources and are able to access information and support that enables them to make healthy choices about their lifestyles.

How are we involving users of our services, their representatives and the wider public?

We invite anyone using our services to complete a patient experience survey or leave feedback on either the NHS choices or patient opinion websites.

The survey can be completed either within the service at certain times on IPADs, or any time on-line, in hard copy or via the telephone. Over 9,000 people have used this survey in 2012 to tell us about their experience of using our services. Most feedback is anonymous and is sent direct to an external company to compile results but if there is something you wish us to know or with to ask a question you may choose to contact the service direct or the PALS service.

We’re proud of the level of satisfaction demonstrated through the above activities but aren’t complacent and are developing action plans to address areas such as improving dignity and reducing waiting times.

Patient Participation Group 
If you would like to be involved in a variety of patient focussed initiatives, review visits to services, Focus Groups anf reviewing patient information, we would love to hear from you.

Contact: memberservices@ccs.nhs.uk, or contact the Patient Experience Team
Unit 7/8, The Meadows
Meadow Lane
St Ives
Cambridgeshire PE29 4LG

Tel: 0800 013 2511 (freephone)
Tel: 01480 355184
Email: ccs-tr.pals@nhs.net

Links to other pages:
Mystery Shopper
General Information
Patient Feedback Survey

Latest News
Compliments and complaints
Patient Experience
The staff are wonderful; the receptionists were polite and efficient, the nurses I have seen, were incredible.