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June Winner, Mandy Marsh, Patient Experience Advisor

by Rachel Everett | Jun 30, 2022

We are delighted to announce that our June ‘Shine a Light’ winner is:

Mandy Marsh, Patient Experience Advisor

Mandy was nominated by one of our service users for assisting her to update missing vaccination information from her Covid vaccination record.

Bundi said: “Mandy was very helpful when I told her about the difficulties I had when trying to prove that I had had my second Covid jab. She was very sympathetic to my situation and very quickly arranged for the vaccination record to be checked at the vaccination surgery. It took only one week to get the missing vaccination reported in my Covid Passport.”

Other nominations this month:

Staff Member: Daniel Butcher and Gareth McKnight
Nominated by: CCS Research Team

Daniel and Gareth were nominated for their work during the MOPeD research study. Their efforts and willingness to help allowed the research team to exceed the target of 50 for the study! 68 of our CCS patients and staff contributed to this important research, which aims to develop a ‘best practice’ framework of delegation to physiotherapy assistants in NHS musculoskeletal outpatient physiotherapy services.

Staff Member: Rachel Everett and Sarah Turner
Nominated by: Karen Fell

Karen nominated Rachel and Sarah for their 'outstanding contribution to the planning of the Trust's Volunteers' week activities'. Stating that Rachel and Sarah were always approachable, helpful and their support resulted in a campaign that has raised the profile of volunteering within the Trust.

Staff Member: Ellen Matthews
Nominated by: Julia Hallam-Seagrave

Ellen was nominated for being an "unsung hero who has been quietly working behind the scenes in the Cambridgeshire and Peterborough Special Care Dentistry team ensuring referrals are processed, queries from referrers and patients/parents handled and generally keeping the show on the road."

Staff Member: Sally Parker
Nominated by: Carly Milne

Carly felt that Sally deserved recognition for the last few months, where she has consistently worked additional hours to support both the Emotional Health and Wellbeing Practitioner Team and the Children's Wellbeing Practitioner Team whilst continuing to undertake her role within the Fenland Mental Health Support Teams. She covered the duty mailbox prior to the recruitment of an administrator for that role and provided invaluable training to the new staff member once they arrived, ensuring they were up and running in the role as quickly as possible.

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The staff are wonderful; the receptionists were polite and efficient, the nurses I have seen, were incredible.