Staff rate NHS community Trust best in the country

by Sarah Turner | Feb 18, 2020

Staff from Cambridgeshire Community Services NHS Trust, which delivers services across Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk, have rated the Trust the best in the country.

Matthew Winn, Chief Executive explained:

“Today, the 2019 national NHS staff survey results have been published.  For the fourth year in a row, we have been rated best in the country compared to our peer organisations in 8 of the 11 themes.  This is due to the fabulous culture we have created with our dedicated staff across the whole organisation.  In the remaining three areas, we were also rated above the national average. 

“Coming hot on the heels of the Care Quality Commission rating the Trust Outstanding in 2019, this news reflects the amazing commitment of our staff to both their colleagues and service users.  I am incredibly proud to lead such an innovative and passionate workforce.

“Of course we are not complacent and we will continue to build on these fantastic results in future years.”

1334 members of staff completed the survey (a 60% response rate compared to a national average of 58%). The 8 themes where the Trust was rated ‘best in the country’ compared to comparator community organisations were:

  • Health and wellbeing of staff
  • Support from immediate managers
  • Morale of staff
  • Safe environment from bullying and harassment
  • Safe environment from violence
  • Safety culture
  • Staff engagement
  • Team working

The 3 themes where the Trust was rated ‘above average’ compared to community trust peers were:

  • Quality of care
  • Equality, diversity and inclusion
  • Quality of appraisals

For further information please contact: Karen Mason, Head of Communications, Cambridgeshire Community Services NHS Trust on 07754 885331.

Notes for editors

Cambridgeshire Community Services NHS Trust provides the following extensive portfolio of services:

  • a range of children’s services to children, young people and families (Cambridgeshire and Norfolk)
  • school age immunisation programme (Cambridgeshire, Norfolk, Peterborough and Suffolk)
  • iCaSH: Integrated Contraception and Sexual Health Services (Bedfordshire, Cambridgeshire, Norfolk, Peterborough, Suffolk and, from April 2020, Milton Keynes)
  • dental services (Cambridgeshire, Peterborough and Suffolk)
  • musculo-skeletal services and pelvic health physiotherapy services (Cambridgeshire and Peterborough)
  • the Oliver Zangwill Centre for Neuropsychological Rehabilitation and the Evelyn Community Head Injury Service
  • Children and Adults’ Community Health services for the residents of Luton
  • Children and Adults’ Community Health services for the residents of Bedfordshire are provided in partnership with East London NHS Foundation Trust (ELFT).

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The staff are wonderful; the receptionists were polite and efficient, the nurses I have seen, were incredible.