Today, the 2018 staff survey results are published – and yet again, thanks to the fabulous culture we have created at Cambridgeshire Community Services NHS Trust, the results are fantastic. However, these results don’t happen by accident, they are the result of the passion and commitment of our wonderful staff and, as all the research shows, an engaged and valued workforce will deliver outstanding care. 

Results summary

A whopping 60% (1444 individuals) responded to the survey, which is above the 53% average response rate compared to our 16 peer community trusts.

The chart below summarises our amazing results across the 10 overall themes (our results are the dark blue columns), compared to the 16 peer community trusts across the country.  In eight themes we were the best performing community trust.  We were ‘above average’ in the remaining two areas and had improved our scores in six of the 10 themes – outstanding results!

The following chart summarises whether staff would recommend our Trust as a place to work or receive treatment. Again, our results are the best in the country compared to our peer community trusts, and we think you’ll agree there’s no better commendation than whether our staff would be happy to entrust the care of their loved ones to our workforce!

There’s always room for improvement!  Results will now be analysed by division and we will then work together, with our staff side colleagues, to develop improvement plans for the Trust overall and for our different locality/service areas. From an initial analysis, our results indicate we need to respond to the following issues in our action plans:

• Staff putting themselves under pressure to come to work when not feeling well enough to do so
• Ensuring that we have a fully inclusive culture everywhere
• Ensuring staff experiencing physical violence at work report this
• Ensuring appraisals help individuals to improve how they do their job