Norfolk Just One Number leads the way in Patient Centred Care in NHS 70 Birthday Awards

The NHS in the Midlands and East area has today (Friday 18 May) revealed that the Norfolk Just One Number service from Cambridgeshire Community Services NHS Trust is one of 10 it has chosen as regional champions in a prestigious competition to mark the NHS’s 70^th birthday.

Norfolk Just One Number was nominated by Chloe Smith MP and Sir Henry Bellingham MP.   This innovative single point of access and care co-ordination hub is enabling thousands of families and professionals across Norfolk to speedily access consistent and evidence based services from the right health care professional within the county’s healthy child programme service from their first contact.  

Clinical and administrative response times within the Healthy Child Programme services have improved and the introduction of text based messaging services are providing alternative channels for young people and parents to seek advice.

Our innovative plans for digital and app based improvements will help us achieve our aspiration for every child in Norfolk to have the best start in life.

Sian Larrington, Head of Children & Young People’s Services, Cambridgeshire Community Services NHS Trust said: “I am absolutely delighted that the Norfolk Just One Number team has been shortlisted as a national finalist for the Person-Centred Care Champion Award. 

"The team has worked incredibly hard to ensure children, young people and families across Norfolk are able to easily access high quality advice, information and community health services.  This recognition reflects their commitment to achieving the best outcomes for Norfolk families. We’re over the moon!”

Norfolk Just One Number is representing the Midlands and East of England as they vie with other regional winners from across England for a national award to be presented at a special ceremony in the Palace of Westminster in July.

From almost 160 entries, senior experts have chosen 10 outstanding nominations, which exemplify the best of what the NHS and its partners do day in, day out.

All 10 of the champions will now be invited to the national awards ceremony, which will be held on 4 July 2018, the day before the NHS’s 70^th birthday.  The ceremony will be hosted by Dr Sara Kayat, NHS GP & TV Doctor best known for This Morning, Celebrity Island with Bear Grylls and GPs: Behind Closed Doors.