Author: Lucy Colley

Patient Information Newsletter
March 2023

Welcome to the Patient Information newsletter. Here you will find updates about what patients have been saying about our services through the Friends and Family Test (FFT) feedback survey as well as find useful information about the services provided at Luton Treatment Centre .

We continue to be vigilant to patient safety in all we do; our staff are still wearing face masks whilst working at Luton Treatment Centre or when visiting patients. We have masks available at reception and we encourage all patients and visitors to wear a mask (unless exempt) whilst at Luton Treatment Centre.

We need your help!
We want patients to have a say and be actively involved in the way the services that they use are run - this is called ‘Co-Production’.
We run a range of regular service user engagements events that you can participate in, where your opinions will be listened to and you’ll have the opportunity to help improve the services you use.

Co-production means that patients and local communities are able to shape and improve the services that they use. This process means that everyone has a voice and has the opportunity to improve how the care they use is delivered; by staff, services and patients working together it means everyone is listened to and have their views taken seriously.
There are many different ways to be involved; it could be virtually, by email, via telephone or video chat, and there are a range of opportunities that you could be involved with, such as:

Focus Groups

Patient
Leaflet
Feedback

Policy
Development

Interview
Panels

Patient
Stories

Strategy
Development

Interested in being involved?
Contact the Co-Production Lead for Luton Adults Community Services, Kwaku Adjei, on:
kwaku.adjei2@nhs.net
Or
07825 726 234
You can also give feedback and leave your details to be contacted about engagement events using the ‘Friends and Family Test Survey’ – ask a member staff for a copy of the form or see the FFT link on the on the Cambridge Community Services website.

The FFT helps to ensure we are providing the best service to patients that we can. Read the speech bubbles to find out what patients have been saying about our services in January and February.

Extremely good... can't fault it at all in any way…
...talked to him in a way that he could understand
Everything was done really professionally…
...caring, friendly, professional, amazing really
... always nice to talk to and pleasant…
...efficient...do their job, tidy up after themselves…
They are very friendly and very helpful

District Nursing

Natalie was very good, she explain very well and I was seen very quickly
…Anita, she was brilliant with her explanations and treatment
…Friendly staff & results were quick
Great service
Friendly, pleasant, and efficient…

DVT Service

I’d fully recommend, 10/10
Excellent, always on time, always very polite to me….
… nurse was very respectful and understanding…
Everyone so friendly, just perfect as far as I concerned
Everyone friendly, can always get an appointment quickly…
Very reassuring and professional but still friendly
…very good service everyone so sociable, smiling, welcoming…

Community Phlebotomy

Cecilia helped me to know about the diets, gave me lots of ideas of what to do differently...
…Sarah explained everything well
Fran and Maggie were very nice and made me feel as ease
…Fay was brilliant, answered my questions I had on the phone...very supportive
Educator Fida spoke very fluent Urdu and explained in simple way for us to understand
Very good session and well explained. Enjoyed it thoroughly. Thanks Tasmia
Really satisfied, I am really happy with the service that you provide

Diabetes Service

…lady called Hyacinth she absolutely brilliant
…always very helpful
…ladies on phone when you book absolutely lovely and pleasant
…always has a smile and talk nicely and welcoming
…the lady on reception is just amazing, so friendly…
Very polite, cordial receptionist and every time I call…they very polite, not rushing, very helpful…
Reception staff are very helpful, cheerful

Reception/Admin

Have a look at the speech bubbles to find out what patients have been saying about our services
in January and February 2023.

Leticia...absolutely amazing...she will go beyond to help...
Trish, thanks for all your support
Prompt service and kind & efficient…
...very impressed with what the they do...staff very helpful, very kind, considerate, got no complaints at all
Very helpful, very kind easy to discuss things with
Excellent service & professional
...Triscia...she taken care of me...

Cancer Care Service

…Austin is very helpful…
…pleasant environment and all the staff there are very nice
Everyone pleasant and helpful, always very good
Lovey place, lovely people…
…knowledgeable and understanding, understanding people, treating with respect…kind and helpful

Heart Failure Service

I have nothing bur praise for the nurses...they are so lovely and kind…
Can't complain been looked after very well, everything gone alright, had no problems at all
...explain to me when I ask questions, everyone friendly...
...I reckon is very good service, all the girls are very pleasant
Everyone is very friendly professional
Very kind and understanding
Kind, informative, sincere team, felt really looked after & cared for

Tissue Viability Service

Always nice and friendly
…Staff are courteous friendly and professional
Always clean and welcoming
Polite, helpful service
Always excellent service
Brilliant, quick and all friendly…

Anti-Coag Service

Service was 1st class
Excellent service…
…So much knowledge, advice & support given…
...Excellent Team

Respiratory Service

There are many different services provided at Luton Treatment Centre; each week we will be learning more about the different services and what to expect if you use them. You must be 18 and over and registered with a Luton GP to access services at the Treatment Centre.

By Kiran Shahzadi, Lead Administrator TB Service
The Luton TB Nursing Service provides a confidential and comprehensive specialist service to patients in order to reduce the spread of adverse health outcomes of Tuberculosis (TB) and to control infection and disease within the local diverse community.
The service is delivered by the TB Nurses at:
Luton Treatment Centre, Vestry Close, Luton LU1 1AR
Patient’s homes
Luton and Dunstable Hospital - Chest clinic and Wards
Other locations such as schools, colleges, care homes and work places where mass screening is required after a joint risk assessment is carried out with UKHSA (UK Health Security Agency)
Hours:
The service operates from Monday – Friday 8:00am - 17:00pm.
Services provided include:
TB screening for contacts and immigrants
Early detection and treatment of active and latent TB through contact, immigrant and diagnostic screening
Diagnostic investigations inclusive of assessment, chest x-ray, Mantoux (skin test), sputum and T-spot blood test
Treatment monitoring and supervision for adherence and adverse drug reactions
A comprehensive, tailor made directly observed treatment programme three times weekly
Pre-treatment assessment, testing and counselling
Outbreak prevention and control management, including mass screening
HIV counselling, referral and care
Health promotion and education in order to raise awareness of TB
Referrals to this service can be made by:
Self-referral
GPs
Local Authority services
Health care professionals (HCP) in the community or hospital setting
For Queries contact; Tel: 0333 405 3124 or Email: CCS-TR.TBServiceLuton@nhs.net

Tuberculosis (TB) Service

...I had very good experience…
…everyone was very helpful, explain, didn't have any problem with it
It was good, didn't have any problems with it
Very helpful...had very good experience...quite easy and everyone was very helpful, explain, didn't have any problem with it

TB Service

Tuberculosis (TB) Service -Find And Treat Event
By Kiran Shahzadi, Lead Administrator TB Service
Find and Treat event is a one stop screening event with other health and social services including transportation provided by the local authority, to deliver health screening for the socially vulnerable group in Luton. These groups include people who are homeless, without a fixed abode, sex workers and those who misuse drugs and alcohol.
TB is known as disease of poverty and inequality and these groups have high rates of TB and great risk of onward transmission. Their lifestyles often mask the symptoms of TB and they have problems accessing hospital based diagnostic services and completing a minimum of six month daily drug treatment.
The TB Nursing Service in collaboration with Luton and Dunstable Hospital - Respiratory Consultants, The University College London Hospitals (UCLH) ‘Find and Treat’, UKHSA (UK Health Security Agency previously known as Public Health England), LBC (Luton Borough Council), NOAH Enterprise Welfare Centre, Resolutions (Drug and Alcohol services), Sexual Health Team, FIBROUS SCANNING Team, BBV SCREENING (blood borne virus screening) Team, COVID & Health MOT + Vaccines, carry out a Find & Treat event twice a year.
Our first event of 2022 was held on Tuesday 5th July 2022, a total of 86 people were screened, this was an increase from the last Find & Treat event held in 2021. The outcome of the screening found no Active TB cases however 4 cases were identified that required further investigation for severe health issues which if left unfound could have caused deaths.
The second event took place on Tuesday 6th December 2022, a total of 97 people were screened. There were 6 cases identified and are currently being investigated further for severe health issues ruling TB out.
Find & Treat event remains essential to screening socially vulnerable population of Luton.

The Find and Treat Mobile X-Ray Van

If you have any thoughts about this newsletter or any suggestions of what you’d like to see in the next issue, please contact lucy.colley4@nhs.net

Luton Treatment Centre, Vestry Close, Luton LU1 1AR
There is free parking at the Luton Treatment Centre
Reception Telephone: 0333 405 0048