How to communicate with me

• If we’ve not met before, introduce yourself and take time to listen to what both me and my mum have to say.
• Explain to me what is happening and why.
• Talk to me and listen. Listen to me and learn from me.
• Look at me when you are talking.
• Use words that I understand at a slow pace so I can process the information.
• Be happy and friendly, be positive.
• Talk to me nicely. It depends on who you are if I’d like to be talked to. Please say hello to me and use my name.
• Ask me about how I’m feeling about the situation.
• I would like a braille copy.
• Don’t nag.
• Be accessible through email and phone
• Saying goodbye when leaving, we would like a chance to say thank you.