This award is an opportunity for patients, families, visitors and Trust colleagues to say ‘thank you – you made a difference’ to a member of staff or a team for anything (however small!) that helped make their experience of our services better.

The winner for February 2019 is:

Lea Wood, Admin Operations Manager, Community Paediatric Specialist Services 

Lea was nominated by a former colleague, Shelly David, for being such a kind and compassionate manager.

Congratulations Lea!

Also nominated this month:

Jenny Van Maurik, Clinical Physiotherapy Specialist (Extended Scope Practitioner), MSK Dynamic Health

Jenny was nominated by Nicola Hall who said: “Jenny’s been pivotal in establishing a First Contact Practitioner (FCP) Pilot at a GP practice in Cambridge. The pilot’s part of a National NHS England directive to establish physiotherapy services in primary care. Jenny’s led the project, working collaboratively with CUH, the CCG and our CCS MSK services to develop the pilot. She’s written and implemented processes, trained staff, liaised with the GPs and agreed clinic rotas.

“Jenny’s worked beyond her role to ensure the pilot’s been a success. Jenny continues to improve the running of the pilot by reviewing the impact the service has had on patients and the GP practice. Jenny’s worked hard at establishing relationships within the GP practice and the GPs have welcomed the service. The FCP saw 208 patients in its first full month and this number of patients continues to increase. The feedback from patients has been very positive as they value seeing the right clinician for their condition within the GP practice.”

Debbie Chandler, Service Manager & Andrew Rose, Project Support Officer, ICT Service Delivery

Debbie and Andrew were nominated by Melanie Denniss who said: “Debbie and Andrew have been fundamental in supporting the 0-19 HCP Admin Service during the transition of locality working to two Duty Desk locations. They have worked tirelessly including weekend working to ensure the smooth transfer of phone and IT services to guarantee the staff have had the support and equipment needed at all times.

“This support from Debbie and Andrew has made this huge task more unproblematic and effortless for us as a team to endure the changes for staff, managers and ultimately service users. As manager of the service, I’d like to personally thank them both as without their continued support this ongoing project would have been put under more pressure and the service may have suffered as a consequence. Debbie and Andrew deserve recognition for their hard work and dedication to our service.” 

Sarah Dumbrell, Sister, DN Services

Sarah was nominated by Smitha Sathyan who said: “Sarah’s seen the patient at the weekend, has spent a lot of her time trying to sort the home situation out for the patient. She’s missed her meal break, stayed at work very late, and brought food and drinks for the patient herself. (It's hard for me to describe what she’s done that day/for the patient specifically without mentioning the home situation).

“Sarah’s worked above and beyond her role in making sure the patient was safe and comfortable in her own home and has worked with social services to organise alternative arrangements.”

Sharon George, Clinical Educator and Placement Lead, Training and Education Team

Sharon was nominated by Jacqui Wynn who said: “Sharon’s working incredibly hard to ensure that the introduction of the new NMC Standards for Supervision and Assessment in Practice in September will be completed in the most effective way for all those who will be working with them.

“She’s collaborating with all our partner universities to ensure that when the new procedures have been implemented, they are of a high quality which is consistent across the whole of the Trust. She regularly travels across the large geographical area of the Trust so that she can personally support clinicians in practice to help them interpret the changes and how it will impact on their everyday role.

“In addition to her role as Clinical Educator and Placement Lead, Sharon’s independently worked with an ARU colleague to write an article that explains the new standards in a clear and understandable format. Her article’s been published in the Nursing Press which is an amazing achievement and will help a great many people. Sharon's hard work ensuring that the new NMC Standards for Supervision are successfully implemented is in addition to the incredible support that she continues to provide for all students, learners in practice and clinicians working in the learning environment.

“Sharon’s a highly respected colleague who performs a fundamentally important role within all services of the Trust. She passionately promotes the education agenda and strives for quality clinical placements for our future workforce supply.” 

Samantha Marshall and Gary Davidson, Paediatric Dietitians, Paediatric Dietetics Service

Samantha and Gary were nominated by Sarah-Jane Gill who said: “Sam and Gary were able to review DNA rates in the service, which had been higher than average for some time, to seek out potential improvement. In April, new processes were implemented to reduce DNA rates through the use of ITT letters, SMS messages, parent booking systems and in clinic rebooking. This has resulted in a fast reduction in DNA rates, a reduction in wasted appointment slots and wait times, as well as increases in patient satisfaction.

“The C&PCCG noted the improvement in formal contract meetings and were impressed enough to ask for detail on how it had been achieved to share with other services who may benefit from reviewing how to improve DNA rates. This was a great turnaround from the team and benefits staff, patients and the Trust’s reputation as a provider.”

Garming Liu, Senior Physiotherapist, Cambridge MSK team, Dynamic Health

Garming was nominated by Sathish Govindarajalu who said: “Garming’s a valuable asset to our team. His contribution and efforts towards training staff for the Physio Advice Line has been instrumental for the smooth running of our service. His role in the support and development of rehab instructors is to be very much commended. His calm manner, positive demeanour, diligently organised approach and 'can do' attitude have been inspiring and uplifting for the whole team. We’re proud to have him as our colleague and to recognise this we nominate him for a Shine a Light award.”

Helen Lindsay, Community Nurse, The Peacock Centre, Brookfields Hospital

Helen was nominated by Tracey Bingham who said: “During the last month I’ve been collecting feedback from parents and families who have attended the Peacock Centre for their 1 and 2 year development checks, nine of which have been carried out by Helen. The feedback from parents has been outstanding for the care and attention that Helen’s demonstrated during the checks and the rapport she has with the families.

“Parents have reported that she’s professional and knowledgeable, gives relevant advice that’s worked for many issues such as sleep, behaviour and child development, and that they have huge confidence in her support. Quotes from three parents include: "I was so pleased to get advice from Helen that actually works." "She actually listened to what I had to say. She was lovely. I felt I could ask her about everything." "She’s directly affected my decisions of what to do with my children."

“In addition, the pathway of care that Helen’s put into action after the appointments has enabled families to have swift Health Visitor contact where extra support has been needed. Helen's dedication and attention to detail has created excellent relationships with families and she’s really making a difference to their lives.”

Huge congratulations to all this month’s nominees!