The 2017 NHS staff survey results are published today and thanks to the fabulous culture our staff have helped create at Cambridgeshire Community Services NHS Trust, we have yet again received some fantastic results!     

Here’s a quick summary of our results:

• In 29 out of the 32 key findings, the Trust scored 'better than average' when compared to other community trusts nationally
• In 19 of the key findings, staff rated the Trust as the best in the country when compared to the results our peer community trusts received (see below)
• There were no key finding where the Trust scored 'worse than average'    
• The Trust's overall staff engagement score remains 'above average' at 3.97 (this indicator is scored on a scale of 1-5 with 3.78 showing as the national average for community trusts).  3.97 is the highest score nationally for community trusts!    

These are the 19 key findings where staff rated the Trust as the best in the country when compared to the results our peer community trusts received

• KF13 – Quality of noon-mandatory training, learning or development
• KF20 - % of staff experiencing discrimination at work in the last 12 months
• KF21 - % of staff believing that the organisation provides equal opportunities for career progression or promotion
• KF30 – Fairness and effectiveness of procedures for reporting errors, near misses and incidents
• KF31 – Staff confidence and security in reporting unsafe clinical practice
• KF18 - % of staff attending work in the last 3 months despite feeling unwell because they felt pressure from this manager, colleagues or themselves
• KF19 – Organisation and management interest in and action on health and wellbeing
• KF15 - % of staff satisfied with the opportunities for flexible working
• KF1 – Staff recommendation of the organisation as a place to work or receive treatment
• KF4 – Staff motivation at work
• KF7 - % of staff able to contribute towards improvements at work
• KF8 – Staff satisfaction with level of responsibility and involvement
• KF9 – Effective team working
• KF5 – Recognition and value of staff by managers and the organisation
• KF6 - % of staff reporting good communication between senior management and staff
• KF10 – Support from immediate managers
• KF32 – Effective use of patient/service user feedback
• KF23 - % of staff experiencing physical violence from staff in last 12 months
• KF25 - % of staff experiencing harassment, bullying or abuse from patients, relatives or the public in the last 12 months

What’s changed since last year’s survey results?
8 key findings have improved from our 2016 results and 2 have deteriorated. 

The key findings that have improved are:

• KF11 - % appraised in last 12 months
• KF30 – Fairness and effectiveness of procedures for reporting erros, near misses and incidents
• KF19 – Organisation and management interest in an action on health and wellbeing 
• KF1 – Staff recommendation of the organisation as a place to work or receive treatment
• KF14 – Staff satisfaction with resourcing and support
• KF5 – Recognition and value of staff by managers and the organisation
• KF10 – Support from immediate managers
• KF32 – Effective use of patient/service user feedback

The 2 key findings that have deteriorated since last year’s scores are:

• KF28 - % witnessing potentially harmful errors, near misses or incidents in last month
• KF22 - % experiencing physical violence from patients, relatives or the public in last 12 months

What next?
We’ll now update and refresh our staff experience improvement plan in response to these results in partnership with our staff side colleagues.  

Thank you again to every member of staff – it’s you that makes our Trust such a special place to work!