Norfolk residents need Just One Number 0300 300 0123 for children and young people’s health services.

Norfolk residents will find it easier to access community health services for children and young people as a new initiative - Just One Number – is launched.

From Monday 20 March 2017, all services provided by the Norfolk Healthy Child Programme team, including our health visitors and school nurses, can be accessed by calling 0300 300 0123.   

There will be no change to the services provided, the people who provide these or the locations from which these are provided.

So whether families need to book or change an appointment or seek health advice or information, just ring 0300 300 0123 at any time from 8.00 am to 6.00 pm Monday to Friday, and 9.00 am to 1.00 pm on a Saturday.

Sian Larrington, Head of Service, Norfolk Children and Young People's Services said: “The new Just One Number 0300 300 0123 service is a fantastic innovation for Norfolk.  Together with the extended opening hours on Saturday morning, Just One Number will make it easier for parents, carers and young people to contact us and speak to the right person irrespective of where they live in Norfolk.”

Sarah Barnes, Public Health Commissioning Manager for Children and Young People at Norfolk County Council said “Understanding who to call and where to get the right support whether it’s about teething, breastfeeding, special education needs or any concerns about the health of a child can sometimes be difficult and confusing. We are delighted with the solution that the Just One Number provides – it offers an easy route for parents, carers and young people to get the right information and support when they need it”

"The service is  also available for key stakeholders such as social care GP practice nurses, speech therapists etc to refer clients for non-emergency issues.”

Margaret Dewsbury, Chair of the Communities Committee said “Just One Number provides a very simple but effective solution for parents, young people, carers and health professionals alike. I am delighted that this new initiative is now available across Norfolk as it will make our children’s health support services so much more accessible.”